Front Desk Service Coordinator

Job Responsibility:

Front Desk Customer Service Coordinator

Location: Downtown & Midtown Toronto (Rotating) Type: Full-Time | In-Person | 5 Days/Week

About the Role

Are you a calm, detail-loving people person who can naturally match others' energy with warmth and professionalism? We're looking for a poised and personable Customer Service Coordinator to be the friendly, upbeat face of our award-winning music academy — not a performer, but the steady behind-the-scenes hero who keeps everything running smoothly.

This isn't a passive front desk gig. You'll be juggling tasks, solving problems, supporting teachers, and making every student and family feel welcome and cared for. If you shine under pressure, love organization, and live for meaningful service — we'd love to meet you.

While we're a music academy, this role is all about service, operations, and communication. Our strongest team members come from hospitality, admin, or customer service backgrounds — they bring focus, humility, and a warm, consistent presence that keeps everything running smoothly.

What You'll Do

• Be the first, friendly face (and voice) families see and hear
• Respond to phone, email, and in-person inquiries with care and accuracy
• Convert inquiries into student registrations using our proven scripts and your golden tone
• Keep teacher schedules running on time and full — no empty slots!
• Solve scheduling hiccups and customer concerns with confidence
• Keep the front desk humming with organization, communication, and calm
• Lead daily operations in the absence of management
• Maintain a clean, welcoming, professional studio environment

You're a Great Fit If You…

• Stay cool under pressure and love multi-tasking
• Are friendly, bubbly, and genuinely helpful — but know how to maintain professional boundaries
• Communicate clearly and kindly (spoken and written)
• Can follow scripts, procedures, and systems without winging it
• Are detail-obsessed and love crossing things off your to-do list
• Work well solo and as part of a small, tight-knit team
• Have experience in hospitality, restaurants, cafés, or fast-paced service environments

Your Schedule - Set 5-Day Week (In-Person):

• Tues & Wed: 1:00 PM - 9:00 PM
• Thurs: 10:00 AM - 6:00 PM
• Fri: 12:00 PM - 8:00 PM
• Sat: 9:30 AM - 5:30 PM
• Most days are at the Midtown Toronto location, with one day to our Downtown location.

Compensation & Perks

• $22.00/hour starting
• Monthly performance bonuses
• Health, dental, and vision benefits
• Weekly staff meetings and ongoing training
• Growth and leadership opportunities
• Friendly, supportive work culture

To Apply

• Leave a voicemail at View phone number on ca.edajobs.com with: a) Your name (spelled clearly), b) Your customer service experience, and c) Why this job aligns with your long-term goals
• Email your resume to: View email address on ca.edajobs.com

We review all complete applications and reach out to shortlisted candidates for a Zoom interview. No calls or drop-ins, please.

Job Types: Full-time, Permanent

Pay: $22.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Profit sharing
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift

Ability to commute/relocate:

• Toronto, ON M5N 1A2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person