Store Manager - Peoples Jewellers - Hillcrest Mall (Richmond Hill)

Store Manager

Reports to District Manager and leads the day‑to‑day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development.

Responsibilities

• Lead day‑to‑day operations and manage sales, inventory, and visual merchandising.
• Coach and develop sales staff, ensuring consistent brand representation, customer interaction, and store visuals.
• Champion a People First culture, promoting diversity, inclusion, and life‑time customer relationships.
• Lead the execution of corporate initiatives, marketing, and competitive analysis.
• Maintain high levels of professionalism and integrity, setting a positive example for staff.
• Drive exceptional customer experience through training, outreach, and clear performance expectations.
• Analyze sales projections, develop strategies, and track progress toward sales and quota targets.
• Identify operational issues, root causes, and implement corrective actions.
• Collaborate with neighboring stores to share best practices and achieve shared objectives.
• Oversee talent selection, onboarding, ongoing coaching, and performance management.
• Maintain accurate records for personnel and reward eligibility.
• Ensure compliance with company policies, procedures, and safety standards.
• Control costs and manage discounts, expenses, personnel, and repair operations to maximize profit margins.
• Adapt work schedule to store needs, including opening and closing shifts, weekends, holidays, and peak periods.

Qualifications

• Minimum 2 years of college education (preferred).
• At least 3 years of retail sales experience, or 2 years retail sales with 1 year retail management experience.
• Preference for candidates with specialty retail or jewelry experience.
• Preference for Diamond Council of America certified candidates.
• Advanced written and verbal communication skills.
• Proficient with computers and MS Office.
• Strong interpersonal, presentation, problem‑solving, and conflict‑management skills.
• Proof of ability to work independently, set priorities, and delegate effectively.
• Reliable and dependable; bilingual skills a plus.

Physical Demands

• Requires standing, reaching, moving between display cases, lifting up to 10 lbs.
• Ability to sit, stoop, bend, kneel, and crouch as needed.
• Visual acuity sufficient to discern differences in gemstone quality.
• Standard work week includes weekends, evenings, holidays, and extended hours.
• Travel for training or meetings, including air travel and overnight stays may be required.

Compensation

Base salary: $58,240 – $72,800 annually plus commission on sales. Final pay rate determined by experience and qualifications.

Equal Opportunity Statement

Signet Jewelers is an equal‑opportunity employer committed to promoting diversity at all levels of the organization.