VIP Development Manager

Legendz is looking for a VIP Development Manager to join our VIP team. This role is dedicated to identifying, nurturing, and developing the next generation of VIP players by building meaningful relationships early in their journey.

You will own the pre-VIP portfolio, guiding players from their first deposits through to VIP qualification while ensuring healthy engagement patterns and long-term sustainability. Acting as the bridge between general player support and VIP Account Management, you will help create loyal, high-value relationships and ensure only suitable players transition into active VIP books.

This is an opportunity to influence the entire VIP pipeline, work closely with VIP and Customer Support teams, and play a key role in driving sustainable player growth.

What You Will Do

• Manage and nurture a portfolio of emerging high-value players, building loyalty and engagement before formal VIP qualification.

• Monitor player progression and engagement trends, ensuring a smooth and sustainable journey toward VIP status.

• Assess players approaching VIP thresholds, identifying healthy long-term prospects while filtering out erratic, fraudulent, or unsustainable behaviours.

• Identify players showing declining activity and collaborate with Customer Support to deliver personalized interventions and recognition initiatives.

• Introduce players to loyalty programs and educate them on the benefits and experiences available as they progress.

• Work closely with VIP Account Managers to ensure seamless transitions and maintain the quality of active VIP portfolios.

What We're Looking For

• 2+ years of experience in VIP management, CRM, retention, customer success, or player development within social casino, gaming, or iGaming.

• Strong understanding of player lifecycle management, segmentation, and relationship-building techniques.

• Commercial mindset with the ability to identify growth opportunities and develop long-term player relationships.

• Excellent communication and interpersonal skills with a consultative and service-oriented approach.

• Comfortable working with CRM tools and player analytics to make data-driven decisions.

• Ability to balance commercial objectives with responsible gaming and sustainable player engagement.

What We Offer

At Legendz we’re committed to creating an exciting and rewarding environment for both our players and our team. Here’s what you can expect when you join us.

• Innovative Work Culture – Be part of a forward-thinking team that’s changing the landscape of social casino gaming.

• Career Growth Opportunities – We provide a supportive environment that encourages personal and professional development.

• Creative Collaboration – Work alongside passionate individuals in a collaborative, dynamic team setting.

• Competitive Compensation – We offer a competitive salary package, along with benefits to support your well-being.

• Flexible Work Environment – Enjoy a healthy work-life balance with flexible work options.

• Employee Recognition – We value hard work and dedication, offering recognition programs to celebrate achievements.

• Exciting Industry – Work in a fast-growing, fun, and engaging industry with opportunities to make a lasting impact.

Building Belonging

We are dedicated to creating a workplace that embraces and celebrates diversity. We welcome individuals from all backgrounds and experiences, believing that diversity fosters innovation and drives success. We are committed to providing equal opportunities for all employees and working to ensure a culture where every voice is valued and respected. Join us in building an inclusive environment where everyone can thrive and contribute to our shared achievements.