Product Training Specialist

Title: Product Training Specialist 
Salary: Based on Experience + Vacation + Benefits

Location: Thornhill, ON *Hybrid/Remote 

Length: 18-Months Contract Term

Reporting Manger:  Product Training Manager

About Us: 

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

About You:  

We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! 

At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you! 

1. Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success. 
2. Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness. 
3. Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures. 
4. Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing. 

Responsibilities: 

• Manage release-related training activities across teams, including Product, Marketing, Support, Onboarding, Sales, and others.
• Maintain and act as an administrator for the Learning Management System (LMS) to support internal and external audiences.
• Host or participate in customer-facing webinars and create LMS content to support customer education.
• Collaborate with Product Managers and Product Teams to understand the purpose and customer value of new and existing WellnessLiving product features.
• Plan, develop, and maintain internal training materials such as feature release notes, training content, and customer-facing documentation.
• Write and manage help articles in the company’s Knowledge Base to ensure customers have clear, accurate, and engaging educational resources.
• Create and manage test studio accounts to develop demos and materials supporting product enablement initiatives (e.g., release videos, webinars, LMS courses).
• Strategically utilize tools such as Intercom Proactive Support and Iorad to address common customer questions within the software.
• Stay informed about the latest approaches and technologies in software training and learning.
• Take a data-driven approach to assess training effectiveness and suggest improvements that enhance customer and staff learning outcomes.
• Collaborate with Customer-Facing Departments to:
• Ensure department-specific product training materials are accurate, up-to-date, accessible, and effective.
• Understand commonly asked product questions and create or update relevant educational resources to address them.

Skills & Qualifications:

• Minimum 2 years of experience in training and development within a SaaS environment. Experience in business management or B2B software is highly preferred.
• Proven experience developing and delivering customer education programs, including webinars, help articles, LMS courses, and product documentation.
• Strong technical writing and content creation skills with the ability to simplify complex software concepts for non-technical users.
• Proficiency with Learning Management Systems (LMS) (Coassemble), product documentation platforms, and digital adoption tools (e.g., WalkMe, Pendo, or similar).
• Hands-on experience with video creation and editing tools (e.g., Camtasia, Loom, or Adobe Premiere) for product training materials.
• Excellent communication, presentation, and public speaking skills with experience hosting live training sessions and customer-facing webinars.
• Ability to collaborate cross-functionally with Product, Marketing, Support, and Sales to align training initiatives with business goals.
• Analytical mindset with experience using customer feedback and data to measure training effectiveness and continuously improve learning outcomes.
• Strong organizational and time management skills to manage multiple projects in a fast-paced, deadline-driven environment.

Please note that those who meet the qualifications for the position will be contacted directly. 

We appreciate you taking the time and look forward to reviewing your application. 

WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees. 

We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.