Bilingual District Manager (Patient Support) (Quebec City)

Overview

Empowering lives, healing hearts, and embracing the future. We are seeking a dedicated and dynamic Bilingual District Manager to join our Patient Support Programs at BioScript Solutions, where we put our patients first.

What We Offer

• Work-Life Balance: Flexible remote work options to support your well-being.
• Growth Opportunities: A culture that encourages continuous skill development and career advancement.
• Vibrant Culture: Over 1,500 team members across Canada with an engagement score above industry average measured by monthly pulse surveys.
• Attractive Compensation: Market-competitive salary, an incentive program, and a comprehensive benefits package.

What & Where

Remote & Full-Time. Closing Date: June 23, 2026.

Your Mission

• Enhance customer-facing interactions by adding value and providing leadership support for support staff.
• Mentor, coach, and direct a regional team to deliver best-in-class customer experience and operational execution.
• Monitor team activities and performance on a daily basis.
• Create and maintain region-specific training for drug and reimbursement as the market landscape evolves.
• Identify patient, healthcare provider, and program needs and deliver solutions in collaboration with cross-functional colleagues.
• Analyze program metrics and create action plans to proactively address issues.
• Provide timely performance metrics and reporting to the Senior Program Manager.
• Maintain the highest standards of quality, acting ethically and in compliance with all regulations.
• Report patient safety information and product quality complaints per adverse event and CAPA requirements.
• Partner with a pharmaceutical manufacturer to understand and support their goals and ensure program optimization.
• Ensure optimal support for assigned Patient Support Program and related market events.
• Respond rapidly to internal and external customer needs and seek opportunities for continuous improvement.
• Maintain customer support, trust, and value while navigating the changing landscape with adapted offerings.
• Assist with quality assurance and quality improvement initiatives, overseeing completion of all required CAPA activities.

What You Bring to the Table

• University degree in business, life sciences, or nursing.
• Minimum of 5 years of experience in cross-functional roles, including 1-3 years of proven sales success in the pharmaceutical industry.
• People-management experience.
• Knowledge of the healthcare landscape, including private and public payers.
• Experience with specialty services and drug delivery options (infusion or subcutaneous).
• Experience engaging key opinion leaders and healthcare professionals.
• Self-directed, team-oriented, and able to manage change in a rapid environment.
• Strong strategic thinking, analytical, and problem-solver skills.
• Customer focus and commitment to improving patient outcomes.
• High-level organizational skills with strong priority setting and execution excellence.
• Excellent collaboration skills; able to work effectively across organizations.
• Project management and presentation skills.
• Compliance-driven with knowledge of industry codes, laws, and regulations.
• Ability to travel, with access to a personal vehicle; some travel may include overnight stays.

Compensation

Base pay is part of a total compensation package determined within a range. The package includes incentive programs and comprehensive benefits. Our pay ranges are based on local labor benchmarks for each role and location.

Equal Opportunity Statement

We’re proud to be an equal-opportunity employer. Our people-centric organization is committed to a welcoming culture free of discrimination and to providing a healthy, safe workplace where all team members can thrive.

Diversity, Inclusion, and Accessibility

Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace and a culture where individuals feel valued, respected, and supported every day.

Language Requirements

For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

Accommodations

Accommodations can be made available on request for candidates participating in all aspects of the selection process.