Process Documentation Specialist

The pan-Canadian Pharmaceutical Alliance (pCPA) brings together provincial, territorial, and federal governments for the purpose of increasing and managing access to clinically relevant and cost-effective medicines. Through collective negotiations, the pCPA has realized overall savings as of April 1, 2025) for governments of $3.94 billion annually for brand name drugs and $935 million annually for generic drugs totaling $4.87 billion annually. The pCPA offers a 100% remote (within Canada) work environment.

About the role

The Process Documentation Specialist is responsible for developing, maintaining, and optimizing standardized operating procedures (SOPs) across multiple departments and lines of business. This role ensures operational consistency, clarity, and compliance by producing high-quality documentation that effectively supports internal stakeholders.

The Specialist translates field realities and business requirements into clear process maps, SOP frameworks, and detailed work instructions that are approved, implemented, and sustainably maintained.

Working closely with subject matter experts (SMEs) across various portfolios, the Specialist gathers accurate and relevant information to create, edit, and continuously improve SOPs. They ensure documentation is clear, user-friendly, and aligned with company policies and regulatory requirements. The role also includes overseeing document control processes to keep all SOPs current and reflective of evolving business practices.

Specific deliverables and authorities

Main function

• Develops and author standardized operating procedures (SOPs) across multiple departments and lines of business, ensuring alignment with operational goals and regulatory requirements.
• Engages with subject matter experts (SMEs) all business units to gather accurate and comprehensive content for SOP development.
• Reviews, edits, and enhances existing SOPs to improve clarity, consistency, and usability, while ensuring alignment with current business practices.
• Ensures all SOP documentation complies with internal policies, industry regulations, and audit standards, maintaining a high level of accuracy and integrity.
• Stewards records management and control processes, including versioning, archiving, and timely updates to reflect changes in procedures or regulatory requirements.
• Delivers content in a clear, concise, and professional format, suitable for both digital platforms and print distribution.
• Collaborates with the Learning & Development team to support the integration of procedures into training programs and ensure effective communication with different stakeholders.
• Contributes to continuous improvement initiatives, identifying opportunities to streamline documentation processes and enhance process effectiveness across the organization.

Accountability

• Accountable to the Director, Infrastructure and Projects

Qualifications

Education and experience

• College diploma in Information technology, Business administration, or a related field.
• 3-5 years of experience of relevant experience in operational environments.
• 1-2 years of experience in developing and maintaining process documentation and SOPs.
• Proficiency in documentation tools and platforms (e.g., Microsoft Office Suite, SharePoint, Adobe Acrobat Professional, or similar content management systems).
• Familiarity with SIPOC diagrams, process mapping, or workflow analysis (asset).

Skills and abilities

• Excellent written and verbal communication skills in English are required.
• Effective written and verbal communication skills in French (asset).
• Proven experience in content development, technical writing, or process documentation, preferably in corporate operations or a government related industry.
• Expertise in identifying and resolving workflow inefficiencies through detailed gap analysis.
• Strong understanding of business processes, operational workflows, and documentation standards, with the ability to translate complex procedures into clear, structured content.
• Meticulous attention to detail and a commitment to producing high-quality, accurate, and compliant documentation.
• Ability to work collaboratively across departments, building effective relationships with subject matter experts and cross-functional teams.
• Exceptional time management skills with the ability to manage multiple tasks, prioritize effectively and work with minimal supervision.
• Strong business and digital acumen.

Employment terms

• Temporary job; 12-month contract.
• The salary range for this full-time temporary position, classification level A3 , is $68,495 – $92,700 . This range reflects the salary for candidates with varying experience levels, job knowledge, and qualifications relevant to the position. Specific offers will be based on individual backgrounds and qualifications.
• This position is part of the Association of Management, Administrative and Professional Crown Employees of Ontario (AMAPCEO) bargaining unit and is governed by the terms and conditions outlined in the collective agreement.
• The work hours for this position is 36.25 hours per week.
• The pCPA provides a group benefits package for temporary employees from the first day of employment.
• The ideal candidate must be legally eligible to work in Canada and can work from any location within Canada.
• This position requires frequent travel in different provinces and territories, including periodic multi‑day, overnight trips.

The pCPA is an equal‑opportunity employer. In accordance with the Accessible Canada Act, 2019, and all applicable provincial accessibility standards, the pCPA will provide accommodation for applicants with disabilities upon request throughout the recruitment, selection, and/or assessment process.