Receptionist

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

POSITION PURPOSE

To provide an exceptional first impression of Tyndale University - both in person and on the phone; this role demonstrates superior customer service while managing the general administrative duties and the day to day functions of the reception desk.

PRIMARY RESPONSIBILITIES

Reception & Customer Service

• Maintain a professional, welcoming customer service oriented environment.
• Provide support for the Campus & Conference Services team.
• Ensure the desk and surrounding areas are clean, presentable and organized.
• Answer and direct all internal and external phone calls and inquiries.
• Coordinate incoming and outgoing courier packages/faxes.
• Coordinate professor/student drop-off and pickup of materials & papers
• Handle petty cash and various financial transactions (eg. guestroom services, month end reports and other financial reports).
• Manage booking of guestrooms.
• Coordinate day-porter duties within the guest wing and residences.
• Manage key sign-out and inventory.
• Manage locker rental including logs, payments, and evictions.
• Handle customer concerns in a professional, timely and effective manner.
• Print & log ID cards for students, staff, faculty and alumni.
• Provide and maintain ongoing communication; provide necessary updates related to Reception to the rest of the Campus & Conference Services Team and the Facilities Team.
• Attend regular department meetings.

Supervision

• Recruit part-time staff to cover after hours and weekends.
• Monitor staff performance.
• Mentor the part-time staff through meetings, updates, verbal instruction and follow-up and other forms of communication.

Health and Safety

• Escalate health and safety matters as needed to the Director, Campus Operations.
• Ensure that knowledge of AODA practices remains up to date.
• Respond to and facilitate emergency situations such as fire alarms/drills, first aid emergencies, health and safety emergencies, etc.
• Maintain up to date training on first aid/CPR and understand the use of a defibrillator. (First Aid, CPR and Defibrillator training is provided by and paid for by Tyndale).
• Main contact for the fire department, police and other emergency personnel.

POSITION QUALIFICATIONS

a) Education

• Two years post-secondary training or equivalent, (ie. Community College, Technical Institute or Trade School)

b) Experience

• 2 to 3 years related experience

c) Skills and Abilities

• Able to multi-task, prioritize, and work efficiently in a fast-paced environment
• Able to work independently as well as part of a team
• Proficiency in use of internet/search engines, computer programs/applications (i.e. Microsoft Word, Excel, PowerPoint)
• Strong inter-personal and customer service skills with the ability to be a persuasive, professional advocate for the organization
• Strong organizational and administrative skills, with attention to detail and accuracy

d) Personal Characteristics

• Committed to confidentiality
• Committed to quality, accountability and integrity
• Committed to Tyndale's mission, values, statement of faith and community standards statements
• Confident and result oriented
• Energetic, enthusiastic
• Intuitive; responsive to client needs
• Professional and tactful

e) Physical and Mental Demands

• Light physical effort (ability to lift up to 20lbs or equivalent) 
• Moderate stress from multiple project deadlines and multiple distractions
• Sitting and using office equipment for long periods of time

Salary Range: $38,000 - $41,000

How to Apply 

External candidates can apply for the position at the External Career Centre . While we thank all those interested, only those selected for an interview will be contacted. 

Internal candidates can apply on ADP Workforce Now through the Career Centre. The Career Centre can be accessed through the path Myself > Talent > Career Centre.