Casual Receptionist and Intake Worker

Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto.

Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables vulnerable youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.

If you are inspired by our vision and feel a true call to contribute to YSM’s work, we’d love to hear from you.

What We Offer:

As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff’s mental health and well-being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community.

The Opportunity:

YSM is seeking two Casual Receptionist/Intake Workers to support our Shared Administrative Services Department as we work to achieve our ambitious goal to end chronic poverty in Toronto in one generation. The incumbents will provide excellent, welcoming, efficient, and professional receptionist and client referral on a casual/on-call basis. The successful candidates will communicate with people at all levels, support the community and provide administrative support for the Shared Administrative Services Manager.

Responsibilities:

• Handle the reception areas, phone calls, visitors and mail, extending a warm welcome, handling conflict and creating a relaxed peaceful environment
• Answer basic inquiries, redirect calls, visitors, faxes, handle crowd flow and door security
• Make food bank, clinic appointments and provide relief supplies for community members
• Update PowerPoint slides, displays and bulletin boards
• Utilize various Microsoft software to produce material, input and maintain data in various databases
• Handle gifts-in-kind donations and courier/mail deliveries
• Keep informed to provide relevant, information to staff, volunteers and program participants
• Be an active team member of the wider YSM community
• Respond to emergency situations in accordance with YSM safety and security policies and procedures; including assessing when to call for assistance and back-up

Qualifications:

• Helpful telephone demeanor, pleasant, tactful, diplomatic and friendly manner
• Strong interpersonal skills, and verbal and written business English communication skills
• At least three years of experience with office administration
• Prompt, reliable, self-motivated, conscientious and innovative
• Excellent working knowledge of MS Office software, database, Google Workspace, and internet
• Experience working in a multicultural, multi-faith setting, and those with multiple challenges
• Ability to keep composure and prioritize effectively during high-stress periods and situations
• Ability to professionally and compassionately handle confidential, sensitive material
• Training in crisis prevention intervention and CPR First Aid is an asset
• A demonstrated personal commitment to the principles of faith values and mission of YSM
• Flexibility to work across multiple sites
• A Police Record Check is required

Compensation: YSM will pay a starting pay rate of $23.15 an hour for this casual role.

Deadline for Application: Until position is filled

While we appreciate all responses, only candidates under consideration will be contacted.

YSM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that this job posting is for an existing vacancy, and YSM does not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.

Learn more about YSM at