Care Support Assistant - Permanent Full Time
$48k - $60k per yearMatthew House Refugee Services Toronto
Position Title: Refugee Support Worker (Frontline case management support for welcome team)
Job Type: Full-time, Permanent
Location: Toronto - Onsite with local community travel
Salary Range: $48,000 – $60,000 per year (commensurate with education and experience) with benefits package and sick time
Matthew House Toronto welcomes newly arrived refugee claimants (asylum seekers) to Toronto/Canada. With a community of seven homes in Toronto, Matthew House was established in response to the enormous need for decent and appropriate shelter for refugee claimants. Since opening in 1998, we have assisted approximately 2,000 refugee claimants from over 100 countries. We are a Christian-based non-profit focusing on reception services and transitional housing for vulnerable refugees and welcome all faiths and traditions to our community. In this fast-paced, high-impact role you will offer immediate, trauma-informed system navigation and case management support, guiding refugee claimants towards community integration.
University degree or college diploma in social work, occupational therapy or another related field
Experience in frontline case management or refugee resettlement support
Strong system navigation skills for refugee claimant pathways, social assistance programs, community and housing supports
Training and experience in providing trauma-informed care and anti-oppressive practice
Excellent communication skills in English
Highly motivated creative problem solving team player
Commitment to Matthew House vision, mission and values
Other Assets:
Fluency in a second language is a significant asset.
Valid First Aid and CPR training
Provide regular case management and goal-setting support to residents (newly arrived refugee claimants/asylum seekers)
Provide transitional support, referrals and advocacy for clients moving out of the shelter and into the community.
Educate and assist residents with their housing search - accompany them to housing appointments when necessary.
Support with conflict resolution when this arises
Crisis support/psychological first aid
Maintain timely and accurate documentation of all interactions with/on behalf of residents
Liaise with other service partners and referral agencies especially in the area of ESL, health and wellness (dentist, doctor, midwife, psychological/counselling referrals)
Advocate for residents’ needs and liaise with other service providers to ensure the best possible solutions are found.
Maintain resident database.
Adhere to all policies and procedures and best practices, including health and safety and incident reporting
Assist with other administrative duties as needed and support Matthew House events.
ca by 11:59pm July 5, 2026 with “application for refugee support worker” in the subject line
Matthew House Refugee Services welcomes applicants from diverse communities who are committed to representing newcomers and refugees in our staffing model.
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