Fraud Investigator

About this opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Meridian’s FMCS team supports Meridian Credit Union and Meridian OneCap (collectively “Meridian”). This position provides support to the FMCS team through the performance of specific tasks related to the Fraud Management program while ensuring the highest quality of Member experience.

Applicants to this role must be available to work flexible hours – including Mon-Fri 8am-12am, weekends, and holidays.

Key Responsibilities:

• Monitor fraud detection software and review events for suspected fraud on a timely basis.


• Place outbound and receive inbound calls to review transactions identified by the fraud detection software. Handle internal and external inquiries related to fraud issues. Communicate decisions to Members with tact while adhering to all appropriate policies and procedures.


• Perform appropriate investigations to determine the legitimacy of transactions.


• Maintain an appropriate balance between fraud prevention and Member experience.


• Support the Senior Fraud Investigators and broader FMCS team through the review and monitoring of accounts for risk assessment purposes.


• Monitor various detection reports and infrastructure, and make appropriate decisions on when to verify transactions (e.g. velocity reports, Interac Association fraud alerts, etc.).


• Assist with the detailed analysis and investigation of financial transactions that are reported as fraudulent. Make pay and/or no-pay decisions for fraud claims within approved limits based on available facts and completed investigation, and escalate when appropriate. Articulate these decisions to Meridian Delivery partners in an accurate and efficient report format.


• Perform all administration functions in relation to loss write-offs.


• Respond to Branch/Contact Centre/Credit department inquires.


• Review and adjudicate credit applications from a fraud perspective for a diverse lending portfolio including secured loans, unsecured loans, credit cards, and auto loans submitted through in-person or digital platforms.


• Review new credit card application using fraud detection tools and mitigate losses effectively.


• Escalate identified concerns, patterns, trends, vulnerabilities, and other information as appropriate to FMCS leadership.


• Accurately and efficiently document all actions and decisions in line with FMCS policies and procedures as appropriate.

Knowledge, Skills, and Abilities 

• Good working knowledge of financial products, services and operational policies and delivery systems, including organizational structure and risk management methodologies.


• Strong knowledge of Microsoft Word and Excel.


• A methodical and detail-oriented approach to problem solving that showcases strong analytical and critical thinking skills.


• A proven ability to manage multiple assignments and competing priorities.


• Comfort with time-sensitive, demanding, and less-familiar situations, using information from the investigation, policies and procedures, and precedent. A passion for learning and ability to acquire knowledge necessary to address new challenges.


• Exhibit tact and diplomacy to respond to inquiries from internal partners (i.e. Branch, etc.), external partners (i.e. government agencies, etc.) and Meridian Members.


• Ability to maintain a high level of professionalism when communicating with all stakeholders.


• Clearly articulate observations and recommendations in an organized and understandable format for the target reader.


• Excellent report writing skills.

Education, Designations, Training, and Experience 

• Post-Secondary diploma/degree in business administration/commerce considered an asset.


• 3-5 years’ experience in the financial services industry.


• Designations such as the CFE, CFCS or CFA, or progress towards them, are nice to have.

 

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD  $46,400.00 to $65,000.00  annually.

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto Corporate Office located at 3280 Bloor St W, Etobicoke, ON.

This is a hybrid work opportunity.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

 

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success


• We provide you with the tools and technology needed to delight your candidates and clients


• You'll get to work with and learn from diverse industry leaders


• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues


• This isn't your typical "corporate" job. We work hard and we have fun!

 

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for   sustainable growth ,   community impact , and   future-readiness . As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset


• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.


• Data Driven – Leverage data and insights to identify, prioritize and improve member experience and business efficiency.


• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life. 

Find our story here:  About Meridian

 

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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