Customer Service Representative

Kreos Group of companies FBO Customer Service Representative (CSR) acts as the first impression for all charter, fuel and FBO customers. The individual in this position must have the ability to provide engaging, detailed-oriented customer service while coordinating the front desk in an unpredictable environment.

Responsibilities and Accountabilities
First impression and point of contact with all clients ensuring all customers are always greeted professionally, including in person, phone or radio
Daily coordination and processing various transactions including invoices, batching, data entry, accounts receivable of cash, credit cards on account transactions
Organize arrivals, departures, and concierge for FBO customers including fuel, car rentals, hotels, catering, meeting room as well as any other retests or assistance required during their stay
Provide check-in service including weighing/organizing baggage and cargo
Provide full administration duties and maintains office supplies inventory maintains commissary, coffee supplies and bottled water
Provide general upkeep, stocking and light housekeeping for the reception, boardroom, pilot lounge, kitchen and commissary areas
Operate a multi-line telephone system and radio base unit communicating with aircraft and ground vehicles
Dispatch and coordinate fuelers and ramp coordinators for ground service, marshalling, and fueling
Other duties that as may arise and may be assigned under the scope of the FBO

Skills Required:
Exceptional attention to detail
Strong analytical and problem-solving abilities
Time management and organizational skills
Ability to work independently and as part of a team
Commitment to accuracy and data integrity
Professionalism and confidentiality

The successful candidate will reflect Kreos unrelenting culture of exceptional service and safety.