Customer Service Representative

Position Purpose

Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers and operations teams.

Key Responsibilities

• Verify and process requirements for receiving customer shipments into the warehouse.

• Enter the customer request into the Warehouse Management System (WMS), review stock status, and generate picking documents and bills of lading.

• Notify the dispatcher of shipping/receiving priorities.

• Notify internal cargo and trucking employees of requirements.

• Assess discrepancies in inventory and notify the Inventory Coordinator.

• Provide inventory status reports.

• Schedule loads for shipping.

• Perform double-checks of shipments (quantities, dates, and related documentation) to ensure accuracy.

• Ship orders as driver pickup.

• Provide support for customer billing and account inquiries.

• Respect, follow, and ensure compliance with warehouse policies, procedures, standards, and health and safety rules, including HACCP & BRCGS/SQF.

• Perform other related duties.

What Will Help You Succeed

• A minimum of three (3) years of warehousing or logistics experience.

• Customer service experience.

• High school diploma (asset).

• Conflict resolution or problem-solving course (asset).

Professional Skills Required for the Position

• Good level of English, both spoken and written.

• Knowledge of health and safety standards, HACCP and operations at Congebec.

• Good computer skills in Microsoft Office Suite (Teams, Excel, Word, and Outlook).

• Operation and knowledge of printers, photocopiers, and calculators.

• Good interpersonal, communication, and relationship-building skills.

• Ability to prioritize and organize tasks effectively and efficiently while meeting deadlines.

• Excellent analytical, problem-solving, and critical thinking skills.

• General knowledge of warehouse functions.

• Ability to follow written and oral instructions accurately.

• Mathematical skills.

• Good level of French, both spoken and written (asset).

Special Conditions of the Position

• Primarily office-based work environment.

• Simultaneous management of multiple requests and deadlines.

• Frequent interaction with clients, carriers, and operational teams

* This job description is subject to revision based on operational needs.
** Here is a list of our employee benefits .