Care Coordinator Elizz

Position Summary:

Join our team and make a difference! As a Care Coordinator with Elizz by SE Health in Ontario, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team.

Why join our team?

·       Competitive Total Rewards
So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.

·       Flexibility & Belonging
Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.

·       Purpose & Impact
Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

·       Growth That Meets Your Ambition
Access tuition support, training and meaningful career pathways across a growing, future-focused organization..

A DAY IN THE LIFE – RESPONSIBILITIES OF THE ROLE:

• As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
• Schedule staff to ensure consistency for families and positive client and staff experiences
• Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
• Enter and maintain data in digital care records and other documentation.
• Support teams in billing, payroll, tracking and reporting related to client care.
• Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
• Participate in training to continually develop your knowledge, techniques and skills

REQUIREMENTS:

• Must be available to work evenings, weekends  (within the hours of 7:30am EST- 10:00pm ET)
• Before starting Part Time Hours, must be available for 3 weeks of full time paid training .
• Availability of 15-20 hours per week minimum, opportunities for more hours when needed.
• 1+ years of experience in a customer service or similar role.

• Must reside in Canada (team schedule is based on ET)

• Ability to effectively balance and transition between competing scheduling demands across Ontario, BC, and Alberta.

• Adaptable and reliable self-starter who also loves working on a strong team.
• Good availability days, evenings, weekends and occasional stat holidays. Preference for candidates with broad availability across multiple days.
• Excellent verbal and written communication skills, over the phone and in writing.
• Ability to prioritize and multi-task with competing priorities.
• Basic computer skills in MS Word, Excel, Outlook.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility : If you require accommodations due to illness or disability, please contact Talent Acquisition at View email address on careers.sehc.com .

AI and Compensation Details:

We use AI to take notes during our interview.  All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition position. The hiring pay range is $20.50 per an hour, based on experience