AA Contract Template

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Responsibilities

As a Service Designer, you will be responsible for balancing the intersection of human-centered design, business needs and requirements and the technical solution in the Service Design and Planning phases for the program. You will interpret, synthesized these components to create conceptual design, functional design in collaboration with dedicated research teams, value realization, transformation teams and Product management Planning teams. You will be responsible for shepherding decisions, engage with multiple teams, and contribute to key decisions to drive planning efforts to meet delivery timelines in an agile delivery model.

Qualifications

• Advanced proficiency in User Experience and Techniques and Advanced proficiency in Service Design Thinking is required.

• 5+ years of experience with the following:

  • Facilitate working sessions to gather insights, needs, and requirements and foster collaboration among stakeholders

  • Create functional flows to visualize the user experience and identify areas for improvement

  • Create conceptual design assets as needed depending on the solution ranging from user flows, functional flows, journeys, conceptual mock ups etc.

  • Participate in feature creation, authoring for increased quality and hygiene

• Frame and tell the story of design solutions, explaining the teams thinking and rationale in a compelling way. Contribute to the communication of research findings, conceptual ideas, service strategy, service delivery, and implementation.

• Analyze feedback from usability tests and users to refine design of the target platform experience.

• Stay updated on industry trends and best practices to enhance service design processes.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.