Manager, System Validations

Description

Poste chez Dynacare

Job Posting: Manager, System Validations

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Manager, System Validations?

The Manager, System Validations will lead the System Validation Analysts and is responsible to guard clinical quality by developing, recommending, implementing, training on and monitoring and improving the Dynacare policies and procedures for system validations. The Manager, System Validations is also responsible for integrating best national practices and policies and to act as the product owner for the Dynacare Quality Management Systems.

Status: Permanent Full Time  

Vacancy Type: Existing   

Shift: Day shift  

Work Style: Hybrid    

Location: Brampton, Ontario or Montreal, Quebec or Kelowna, British Columbia

Internal Posting Deadline: May 7, 2026

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference: 

• Lead system validation quality assurance team members; team effectiveness, roles and responsibilities, goals setting and performance management
• With the responsibility to maintain or improve clinical performance, develop, recommend, implement, monitor and improve the policies, and procedures for system validation testing across the organization
• Train and lead the Quality Assurance team in the information system validation of new assay methodologies, new products and services and new equipment utilized in the laboratory operations, specifically changes affecting AS400, Omnitech V6 and V12, Dynacare National Order Entry (DNOE), middleware (Instrument Manager, Myla, etc.), LabDirector, Bioanalyse, MedLab and result outputs (Dynacare Plus, EMRs, eResults, OLIS, etc.)
• Train on the standards for validation testing (including MFM) across the organization and ensure the competency of employees through training programs, continuing education and competency assessments
• Act as the product owner and subject matter expert on the electronic Quality Management Systems (eQMS; Document Management, Occurrence Management, Equipment Management)
• Serve as a liaison between stakeholders to ensure that adequate user and QA validation of processes/software occurs
• Support strategic, business and operational planning including budget and resource planning
• Guide the organization through regulatory, normative and Dynacare requirements to ensure processes meet their intent
• Support the external inspection processes from regulatory agencies, accreditation providers and clients
• Perform internal audits and periodic reviews of Dynacare information systems
• Representing the voice of our patients and customers, pro-actively monitor and report quality performance metrics and escalate concerns prior to their potential impact
• Support the annual quality review in collaboration with the organization
• Participate with Director, Quality Assurance to mentor and engage staff in quality programs and educate about regulatory requirements, Along with Director, Quality Assurance, nurture a culture of safety first, quality for patients and customers, service, performance innovation, adaptability, and consistency.
• Provide professional support to all external and internal clients in answering inquiries and interpreting departmental and regulatory information

What YOU bring to the role:

• BSc or other relevant post-secondary education
• Clinical/medical education or training
• Information technology education or experience
• Management or leadership training required
• Knowledge of internal Quality Assurance programs, audits and protocols
• Knowledge of Laboratory Accreditation requirements and processes
• Knowledge of IT and laboratory operations, processes and continuous improvement methodologies
• Previous related experience required to perform job: 5 years
• Capability of understanding the scientific and technical functions of the Scientific and Operational departments
• Project governance and project management with respect to the quality department
• Proficiency with IT systems such as the Laboratory Information System (LIS) to access and analyze key data and create various reports
• Power user of analytics tools (including Word, Excel, Power Point, Outlook)
• Proficient understanding of various software systems and system architectures
• Strong people leadership skills to engage, inspire and develop employees
• Capability to apply interpersonal skills and techniques to interact effectively with others at all levels within Dynacare
• Demonstrated ability to communicate in a concise, easily understood manner, both written and orally
• Ability to think strategically and make decisions that will benefit all areas of the enterprise
• Strong decision-making ability to effectively manage constraints and competing priorities; ability to multi-task and demonstrated success in both
• Capability to apply great attention to detail, and ability to effectively manage time and competing priorities

Working Conditions:

• Normal office/medical laboratory environment  
• Some travel may be required  

Pay rate: $72,000 to $90,000 annually  

The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.

At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.  

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.  

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. 

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.