Senior Manager, Client Pricing & Support

Company: CUMIS 
Department: Cred Ins/CU Distrib
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

This role focuses on pricing and supporting all clients, ensuring a sustainable, profitable, and equitable portfolio of financial offers. You will manage the Experience Refund Program (ERP), negotiation of terms, and distribution contracts. You will make business decisions and document exceptions, adhering to pricing policies.

How you will create impact:

• Creating the financial model and projections for new, existing, and request for proposal (RFP) clients and ensuring portfolio profitability is maintained.


• Presenting client options, and communication results, and assisting in client facing situations.


• Supporting client business plans as per agreed roadmap by ensuring integrity of buying group reporting and special handles and presenting options for pricing initiatives.


• Managing Experience Refund Program (ERP) activities, ensuring auditability and appropriate checks are in place to mitigate errors and championing data solutions.


• Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.


• You foster innovation and continuous improvement with a focus on client experience.


• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals. 


• You successfully convey messages and demonstrate openness to exploring alternative points of view.


• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

To join our team:

• You have 3-5 years of experience in insurance product development, pricing, or a related actuarial field.


• You have a post-secondary degree in Mathematics, Actuarial Science, Statistics, Business, or Commerce.


• You have the Associate of the Society of Actuaries (ASA) and Associate of the Canadian Institute of Actuaries (ACIA) designations and having or working towards the Fellow of the Society of Actuaries (FSA) or Fellow of the Canadian Institute of Actuaries (FCIA) designations is an asset.


• You have expertise in negotiating, reviewing, and implementing client contracts, including strong knowledge of actuarial principles.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.


• Flexible work options and paid time off to support your personal and family needs.


• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.


• Paid volunteer days to give back to your community.


• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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Expected salary range $114,021 - $164,021+ ​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. ​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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