Manager, AMS/SAP Platform Administration and Support

Description:

Reporting to the Associate Director, AMS/SAP, the incumbent manages a collaborative and highly skilled team responsible for the technical design, administration, security, operations, and continuous evolution of the University's SAP technical ecosystem. They provide leadership for the enterprise SAP platform, encompassing on-premises licenses and cloud-based SAP subscription technologies, SAP integration processes, supporting technology platforms, and the growing portfolio of third-party enterprise applications and services that extend and integrate with the University's SAP landscape.

The incumbent collaborates closely with other EASI teams and the University’s SAP-based application primary stakeholders to investigate, advise, and assist in formulating, advancing and maximizing the value of UofT’s investment in SAP technology. The position will take a lead role in the value exploration of SAP-related technology, identifying opportunities to accelerate business innovation, gain efficiencies and transform mission-critical systems, and will inform EASI leadership and principal stakeholders on these opportunities. They will advise on and contribute to the University’s SAP technical strategy and roadmap by researching, recommending and optimizing its enterprise SAP platform services and capabilities. The incumbent is responsible for ensuring the SAP technical environment is resilient, scalable, secure, and aligned with institutional standards, and business priorities. They oversee the planning, design, implementation, optimization, and lifecycle management of SAP platform services while ensuring the technical foundation supports reliable operations, future modernization initiatives, and evolving business capabilities.

The incumbent will also work closely with ITS Information Security, SAP, other vendors, and specialists at peer universities to research, design, build and execute a sustainable technical environment, ensuring the University’s SAP platform supports enterprise-level solutions that meet or exceed the standards, policies and security requirements of the University and technology best practices.

REQUIRED QUALIFICATIONS:

EDUCATION:

• Undergraduate degree in a quantitative discipline (e.g., computer science, applied mathematics, engineering, statistics) or relevant combination of education and experience.

EXPERIENCE:

• Minimum ten (10) years’ related experience in a complex enterprise-level environment as a technical and project lead, designing, delivering and supporting institution-wide SAP solutions and their technology platforms which includes a minimum five (5) years of hands-on SAP BASIS administration, SAP Configuration and ABAP development experience.
• Strong experience with Microsoft Azure cloud, SAP solutions design, SAP Agile methodology and project planning, streamlining operational processes, and technical leadership.
• Experience in using DevOps and Agile methodologies.
• Experience leading complex and diverse, multi-stakeholder projects.
• Experience in negotiating sensitive and complex agreements.
• Experience in team building, training, mentoring, and managing highly technical staff.
• Experience negotiating with service providers, establishing and monitoring service level agreements.

SKILLS:

• Strong experience and hands-on administration and troubleshooting of the SAP Platform resources including but not limited to: SAP Configuration, SAP BASIS Administration, SAP Solution Manager, SAP Integration Suite and PI, SAP Security, SAP Single Sign-On, SAP HANA, S4/HANA, SAP Fiori, SAP Enterprise Portal, SAP Content Server, SAP Business Technology Platform, DB2.
• Azure Cloud Administration.
• Strong skills with technical solutions design, system planning, development and design, networking and computer infrastructure, capacity management, disaster recovery planning, changeover planning for complex and critical enterprise applications.
• Highly adept at conducting research into technical or project-related products and issues, to continually improve solutions and processes as technology changes.
• Exceptional business acumen, and ability to liaise with and gain agreement from a broad range of internal and external stakeholders.
• Strong writing, communication, presentation and interpersonal skills with the ability to produce high quality, comprehensive communications materials and articulate complex ideas to both technical and non-technical audiences.
• Strong team and technical leadership skills.
• Demonstrated skills to simultaneously lead multiple complex projects in ambiguous situations, with multiple interruption and conflicting deadlines.
• Superior organizational skills in planning, project management and task coordination.
• Excellent hands-on knowledge of systems analysis, specifications techniques, process streamlining and implementation strategies, including DevOps concepts and strategies.
• Thorough knowledge of software development frameworks and models.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Adept at conforming to shifting priorities, demands and timelines.
• Strong ability to elicit cooperation and collaboration from a wide variety of sources, including upper management, stakeholders, and other departments.
• Excellent conflict resolution skills with strong ability to exercise judgement, tact, discretion and determination.
• Adept at quickly learning, understanding, and applying new technologies and process frameworks.
• SAP Solution Architecture Certification preferred.

OTHER:

• Exceptional leadership and teamwork skills with the ability to work and deliver under pressure.
• High degree of political acuity and judgement - must be able to collaborate, influence and cooperate with team members, technical specialists, and divisional stakeholders at various levels, in a manner that facilitates cooperation and consensus building.
• Must be able to deal calmly and effectively with a variety of people.
• Ability to abstract institutionally focused business problems in order to support the development of new and more efficient solutions.
• Strong functional knowledge of the University’s business domain.
• Ability to work independently with a high degree of initiative, discretion, and tact.
• Strong analytical skills with the ability to take business requirements and abstract them into models and concepts.
• Proven people and relationship manager with the ability to build an exceptional and dedicated team, and a strong communicator who will establish regular and consistent communications with EASI leadership, ITS partners and divisional stakeholders advising on projects, technology, performance, and opportunities.
• Excellent decision-making skills. 
• Ability to interpret University policy with regards to maintenance and access of information.
• Ability to keep abreast of current issues in relevant technology and up to date with best practices.
• Ability to identify the need to arrange for the provision of education in the use of supported products.

Closing Date: 11/06/2026, 11:59PM ET
Employee Group: Salaried
Personnel Subarea: PM
Appointment Type : Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  PM 4 -- Hiring Zone: $110,973 - $129,471 -- Broadband Salary Range: $110,973 - $184,957
Job Category: Information Technology (IT)