Platform Manager

Company Description

Continental Technology Solutions is  Our consulting and managed services deliver the resources and capabilities required to assess,design, build and manage an agile, flexible IT environment. You'll work with one dedicated team from strategy and assessment through design, implementation, management and optimization to reach a true end-to-end solution.

Job Description

Role: Platform Manager
Location: Toronto, ON
Duration: Full-Time

JOB DESCRIPTION

Product Owner roles. large scale 24x7 operations management, ITIL Service Management, Major Incident Management, Product Management will be assets.
Knowledge of Kofax / FileNet / CMOD will be an asset.

Job responsibilities:
(as manager of the document management platform):

Platform Patch Management:
Environment Patching- Publish Platform Patching Schedule to all EDS stakeholders
Environment Patching- Governance, Execution along with L3 and L2 teams

Licence Management:
Create and Maintain License Inventory for each platform
Provide inputs to ETS Finance and Vendor Management on timely license renewals

Currency Governance:
Maintain Certificates Repository and govern renewals
Create and Maintain Currency Dashboard
Currency Issue Remediation Consulting
Create and Maintain Environment Mgmt Strategy

Access Management:
Consolidation and maintenance of Non-Human IDs
Define Environment Access Control Process and up-keep
Validate and Approve Environment Provisioning
Compliance to TRM&IS audit for the platforms-DIAMOND
ABoR Management and Attestations

Environment Lifecycle Mgmt:
Explore and execute the consolidation opportunities for environments
Ongoing Environment lifecycle management (decommissioning)
Administer Cloud environment provisioning
Support integration testing, performance testing and development cloud environments
Review WSPs for completeness, standards and conventions - Blue Print Certification

Blueprint Upkeep and Maintenance:
Maintain, improve and enhance features, efficiency of BP
Automation Script maintenance:enhance scripts to achieve higher levels of automation
Develop scripting best practices for BPs and maintain templates for WSP
Develop standards and patterns in BP authoring specific to the platform and govern
Maintain an inventory of cloud assets

Platform Availability:
Rapid Restoration Plan Development and monitor execution
High Severity Incident Management
Platform Down Time Optimization - maintain and reduce downtime needs
Report and enhance LOB wise Platform response times in partnership with L2, L3
Revise the consuming channel availability metric and publish
Perform Change Review and Approvals
D&A EDS High Priority Platform Decision Reviews - Escalations and Reporting
Build DR Testing Schedule and govern Execution
Build Back Up&restore Strategy, publish schedule and govern execution
Build Intrasite failover strategy, govern execution

Peak Season Readiness:
SMO Readiness Strategy build and execution
Peak Season Readiness Strategy build and execution

Platform Health Checks:
Perform Review and approvals of SDS, TS&P, SIP for Projects and Support
Perform Application Health Checks-logging, alerts installation etc
Perform Infrastructure Health Checks

Platform Capacity:
Govern the Storage Provisioning plan for each LOB in the Shared Services
Govern the Network, Memory and CPU capacity for each Platform
Build and maintain 5 year Capacity Roadmap for the platform

Platform Standards:
Publish performance testing standards and approve test results
Publish and maintain shared services delivery standards

Platform Availability and Capacity Total Hours Per Month
Platform Availability and Capacity Total FTE Per Month

Platform TCO Governance and Optimization:
Maintain and monitor TCO Component for platform
Quarterly Service Report assessment and Approvals
Review & optimize the AMC contracts with vendors

LOB Chargeback and Unit Rates Definitions
Perform unit rates definition and charge back calculations
Approve Monthly LOB charge back for Platforms
Refine SLA definitions for platform- address exceptions
Develop 5 year platform rates trending (with D&A Ops and ETS Finance)

Product Optimization for the Platform:
Manage & review Product vendor relationship & effectiveness(SLAs)
Maintain and Publish a License dashboard for the platforms
Lead product strategy in D&A shared services

Shared Services Benefits Consolidation:
Perform and maintain Benefits and Value for shared services
Maintain and govern product license administration

Shared Services Product Governance and Address LOB Issues:
Create and maintain LOB service usage reports-perform LOB consulting
Conduct LOB governance meetings for product issues

Additional Information

All your information will be kept confidential according to EEO guidelines.