Product Support Specialist / Electronics Technician

• Develop a strong working knowledge of MacKay’s hardware and software products, including parking meters and the Sentinel management system.
• Support product engineering activities including issue tracking, analysis, testing, and resolution.
• Contribute to product development, change management, and continuous improvement initiatives.
• Troubleshoot technical issues across production and customer environments.
• Create and maintain manufacturing and testing documentation, including procedures and bill of materials.
• Design, implement, and support test equipment and production test processes.
• Collaborate closely with engineering, production, and external partners to support product performance and quality.
• Act as a technical resource for customers, supporting inquiries, resolving issues, and building strong working relationships.
• Participate in customer meetings, training sessions, and occasional on-site support visits.

Your Qualifications

As the ideal candidate, you are a technically curious and hands-on professional who enjoys both problem-solving and customer interaction.

Required Qualifications

• Diploma or degree in Electronics Engineering Technology or a related field.
• Experience working in an electronics manufacturing or technical support environment.
• Strong troubleshooting skills across hardware and system-level issues.
• Solid understanding of electronic test equipment (e.g., oscilloscopes, DMMs).
• Experience with computer hardware configuration and basic networking concepts.
• Strong communication and collaboration skills.

Preferred / Asset Experience

• Experience with schematic capture or PCB layout tools (e.g., ORCAD).
• Familiarity with microcontrollers and digital/analog circuits.
• Experience supporting fielded products or working directly with customers.
• High-reliability soldering experience.

Other Requirements

• Valid driver’s license and ability to travel occasionally.
• Ability to obtain a Canadian passport.

Why Join J.J. Mackay?

Established Leader: Be part of a company with over 50 years of success in delivering innovative parking solutions.
Technical Variety: Work across hardware, software, and systems in a role that blends engineering and real-world application.
Hands-On Impact: Contribute directly to product quality, performance, and customer satisfaction.
Collaborative Team: Join an experienced engineering group where knowledge-sharing and continuous improvement are valued.

To express interest in this opportunity please apply online by clicking “Apply Now” below.

For more information contact Thomas Pugh, Partner, at View phone number on meridiarecruitment.ca and View email address on meridiarecruitment.ca or Rick Neima, Consultant at View phone number on meridiarecruitment.ca and View email address on meridiarecruitment.ca, or please apply online by clicking the “Apply Now” button below. If you require accommodation to participate in the recruitment process, please let Thomas or Rick know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

To learn more about Meridia Recruitment Solutions, our job opportunities, and career advice we invite you to explore our site and subscribe for career alerts.