Parts Advisor

Meridia Recruitment Solutions is pleased to partner with DAC Industrial Engines in the search for a Parts Advisor to join their team based in Dartmouth, Nova Scotia.


Founded in 2005, DAC is a privately held industrial engine and equipment company serving a wide variety of markets across Atlantic Canada, including agriculture, construction, material handling, forestry, marine, mining, pumps and irrigation, welding, and industrial applications.


Known for technical expertise, exceptional service, and long-standing customer relationships, DAC has built a reputation as a trusted partner to businesses across the region. As they continue to grow, they are seeking a Parts Advisor who combines strong customer service skills, mechanical aptitude, and a passion for helping customers find the right solutions.



Role Description
Reporting to the Parts Manager, the Parts Advisor serves as a key point of contact for customers, supporting parts inquiries, helping customers identify the right products and solutions, processing orders, and building strong customer relationships. Working closely with the Parts Team and service department, you will play an important role in delivering the responsive, knowledgeable service that DAC is known for.
The ideal candidate brings strong customer service skills, mechanical aptitude, and a desire to learn. This role is well suited for someone who enjoys helping customers, solving problems, and working in a fast-paced, team-oriented environment.



Your responsibilities will include:

• Act as a primary point of contact for walk-in, phone, and email inquiries.
• Assist customers with parts availability, pricing, product recommendations, and technical inquiries.
• Help customers identify the correct parts and solutions for their equipment and applications.
• Process quotations, sales orders, and customer transactions accurately and efficiently.
• Navigate OEM parts platforms, online catalogues, and supplier resources to identify components and product information.
• Source products and recommend alternative solutions when availability challenges arise.
• Build and maintain strong customer relationships that encourage repeat business, customer loyalty, and long-term partnerships.
• Follow up with customers on quotations, orders, and outstanding inquiries.
• Work closely with the Parts Team, service department, and other internal stakeholders to support customer and operational needs.
• Manage multiple priorities effectively in a dynamic, customer-facing environment.
• Continually expand product knowledge and technical understanding through hands-on learning and training opportunities.
• Contribute to a collaborative, team-oriented culture focused on customer success.

Your Qualifications


As the ideal candidate, you are a customer-focused professional with strong relationship-building abilities, mechanical aptitude, and a genuine desire to learn. You enjoy helping customers solve problems, thrive in a fast-paced environment, and are motivated by providing exceptional service.



Your qualifications include:

• Experience in a customer-facing role within parts, automotive, heavy equipment, construction, industrial equipment, mechanical trades, or a related industry.
• Strong customer service and relationship-building skills with a genuine desire to help customers succeed.
• Mechanical aptitude and a foundational understanding of equipment, machinery, components, or mechanical systems.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to prioritize competing demands and manage multiple customer inquiries simultaneously.
• Strong computer skills, including Microsoft Office and email.
• Experience using ERP systems, inventory systems, parts catalogues, or OEM platforms is considered an asset.
• Confidence to ask questions, seek support, and continuously learn new products, systems, and industry terminology.
• Ability to retain training, apply feedback, and develop expertise in a technically focused environment.
• A positive attitude, strong work ethic, and team-oriented approach.

Previous parts experience is considered an asset; however, candidates with transferable mechanical knowledge, strong customer service skills, and a willingness to learn are encouraged to apply.



Why join DAC Industrial Engines?

• Join a small, supportive, family-oriented team environment.
• Work alongside experienced professionals committed to helping you succeed.
• Build relationships with customers across a diverse range of industries and applications.
• Benefit from strong onboarding, training, and ongoing support.
• Gain exposure to a wide variety of industrial engines, equipment, and product lines.
• Enjoy a collaborative workplace where ideas, initiative, and hard work are valued.
• Opportunity for growth within the company for the right individual.
• Competitive compensation, benefits, and bonus opportunities.

To express interest in this opportunity please apply online by clicking “Apply Now” below.

For more information contact Thomas Pugh, Partner, at View phone number on meridiarecruitment.ca and View email address on meridiarecruitment.ca or Rick Neima, Senior Consultant at View phone number on meridiarecruitment.ca and View email address on meridiarecruitment.ca. If you require accommodation to participate in the recruitment process, please let us know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

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