General Manager

P3 Veterinary Partners is seeking an experienced General Manager to join our team in a full-time capacity at Coastal Care Veterinary Emergency & Referral Hospital in Halifax. If you inspire others and are searching for an opportunity to lead – search no further!



About P3


P3 Veterinary Partners is a dynamic and innovative Canadian veterinary practice group that empowers veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them. Through its group of hospitals, P3 strives to be the best place to work in veterinary health care. Our mission is to provide the best possible medical, surgical, and preventative care. We feel privileged to serve veterinary teams, and offer a variety of exit strategies to practice owners who are looking for a change and care about their legacy. We also take pride in creating leadership opportunities within our growing group of hospitals. Our approach is built on a simple foundation of 3 P's: Pets, People and Practice. By remaining focused on these core elements, we work diligently to maintain the strong reputations and individual brands of our hospitals - encouraging them to be the best versions of themselves.



The Role


The General Manager will take on significant responsibility in the processes and practices that make our Coastal Care Veterinary Emergency & Referral Hospital location a welcoming, profitable, energizing, and rewarding place to work.


The successful candidate will serve as a steady, balanced resource focused on:

• Administrative and operational tasks and functions 

• Strategic Planning 

• Team and Professional Development 

• Revenue growth and cost management, particularly in the area of labour and Cost of Sales (COS) 

• Client Care, Patient Care and Compliance 

• KPI management, Best Practices and Operational SOPs 

• Human Resources & Conflict Resolution 

• Hiring 

• Onboarding 

• Training 

• Performance Reviews 

• Business strategy development and championing its implementation 

• Client Service & Hospital marketing support 

• Annual business planning, monthly analysis and reporting, and operationalizing areas for improvement 

• Accreditation, Certification and other Medical SOPs

Pets

• Oversee, support and nurture the pet experience by ensuring Coastal Care has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency care 

• Ensure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient care 

• Expand clinical services and service offerings 

People

• Maintain the exceptional relationship that has been built with hospital leadership and their teams, and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards 
• Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals 
• Foster teamwork, collaboration and manage peer-to-peer and intra-group coaching 
• Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making 
• Continue to cultivate an inspirational environment that is renowned as a great place to work throughout veterinary healthcare 
• Participate in the creation of and oversee the display and maintenance of an organization chart for Coastal Care Veterinary Emergency & Referral Hospital 
• Promote a positive working culture within Coastal Care and ensure that P3’s vision and values are mirrored throughout the Hospital  
• Ensure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visit 
• Ensure that high performers are recognized and empowered to grow within our group of Emergency hospitals 
• Act as a positive role model, using a collaborative approach and assuming positive intent 
• Recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, and effective teamwork 
• Set others up for success and foster open, proactive, and cooperative relationships 
• Collaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metrics 
• Ensure clients, team members, and all other key stakeholders experience engaging, motivating, and empowering interactions  
• Assist in developing industry leading compensation, benefits and rewards programs 
• Champion P3’s commitment to being a Great Place to Work. Develop plans for growth and improvement based on results of annual surveys and communication to P3 team members 

Practice

• Develop annual budgets and short- and long-term business plans for Hospital 

• Use available resources to analyze and make effective actionable decisions that impact operations including asset purchases, new hires and rate changes 

• Work to identify revenue opportunities and solve barriers through the detailed review of data management and reporting platforms 

• Oversee regular strategy & budgeting meetings 

• Work with Department Team Leads to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed 

• Ensure the Hospital is profitable & efficient 

• Review hiring and compensation requests to ensure the size of the veterinary team aligns with budgets and demand 

• Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated 

• Ensure that bi-annual inventory counts are performed and that inventory is maintained within approved budgetary levels 

• Work with Home Office team to ensure that all controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Employment Standards, NSVMA, AAHA, WHMIS, OHS, Xray etc) 

• Work with the Medical Director and Department Leads to prioritize equipment, facility and I.T. needs and assist in the development of business plans for large equipment purchases 

Qualifications & Experience:

• College or university degree in business, animal/veterinary science, healthcare administration, hospital management, human resources, accounting or marketing (BSc, BComm, CPA) preferred. MBA an asset. 

• 10 years or more of experience in facility operations with budget management and direct profit and loss responsibility preferred 

• Proven team-oriented communicator with experience in effectively coaching, advising and leading people 

• Previous history working in an Emergency & Referral Veterinary hospital or supporting veterinary hospital teams is preferred 

• Knowledge of veterinary practice management software, such as AVImark, preferred 

• Certified Veterinary Practice Management designation an asset 

• In-depth understanding of HR and proven experience leading and innovating practices to create and develop an optimal workforce in support of its strategic priorities and objectives 

• Experience leading and supporting significant growth 

• A vision to foster an inclusive, employee-centric culture 

• Extensive experience in developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets 

• Proven ability to build and nurture relationships at all levels 

• Ability to negotiate, influence and communicate in a clear and effective manner 

• Proven experience implementing sustainable solutions and creating impact 

• An approach that is progressive, strategic, humble, and achievement oriented 

• Liase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses 

• A love for animals! 

Total Compensation: 


We value our team members, and prove it by supporting your personal, financial, and professional growth through:

• Competitive Salary & Bonus Program 

• A comprehensive Health Benefits package (100% of extended Medical, Dental, & Vision premiums paid) 

• Employee Assistance Program 

• RRSP Matching 

• Paid Vacation time 

• Paid Emergency/Sick Days 

• Continuing Education 

• Paid Professional Dues 

• Annual Wellness Allowance 

• Discount on veterinary services for your own pets 

• Relocation Assistance 

• Comprehensive immigration support for international candidates 

P3 Veterinary Partners is an equal opportunity employer committed to hiring a diverse workforce. They are also committed to providing accommodation for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process.  Please share any accommodation requests.





To express interest in this opportunity please apply by clicking ‘Apply Now’




If you have any questions, please contact Kate Spares, Recruitment Specialist, at View email address on meridiarecruitment.ca or Jeff Lanthier, Partner, at View email address on meridiarecruitment.ca. If you require accommodation to participate in the recruitment process, please let us know.
Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.



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