RB Global Bilingual Collections Account Manager

Drive collections success with RB Global as a Part-Time Bilingual Collections Account Manager in Burnaby, BC. This hybrid role emphasizes effective resolution of outstanding accounts. In this role, you will primarily handle early-stage collections for both commercial and select consumer accounts on Ritchie Brothers platforms. You'll assess gaps in the collection process, propose actionable solutions, and manage customer negotiations effectively. Your proactive approach will be key to reducing default rates while providing top-tier service. Key Responsibilities:

• Oversee early-stage collections on diverse accounts
• Prioritize collections and manage team efforts
• Identify process gaps and suggest improvements
• Present problem-solving solutions for defaults
• Negotiate with clients on payment plans and fees

Requirements:

• At least 5 years of collections experience
• Strong initiative and problem-solving skills
• Excellent verbal and written communication abilities
• Effective active listening skills when engaging customers
• Strong questioning and probing capacity for information

Leverage your bilingual skills and collection expertise to contribute to success at RB Global in Burnaby. #J-18808-Ljbffr