Security Account Manager

SSRG is currently seeking an experienced Account Manager to oversee client accounts, support security operations, and maintain strong client relationships within our Uniformed Security portfolio in the Lower Mainland.

The Account Manager is responsible for ensuring that all SSRG clients within the Uniformed Security portfolio in the Lower Mainland region of BC receive the services agreed to and stipulated in the contract. The successful candidate will establish and nurture an ongoing productive relationship with the clients' representatives, ensuring that lines of communication are established, maintained, and continuously open.

The Account Manager will develop an understanding of each client's business and operating processes to identify contracted security requirements and provide practical, cost-effective solutions on an ongoing basis. The position also requires demonstrating accountability and leadership in working with internal guarding teams at the site level.

Scarlet Security & Risk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.

Responsibilities

• Manage assigned client accounts within SSRG's Uniformed Security portfolio and ensure services are delivered in accordance with contract requirements, company standards, and client expectations.
• Ensure adequate security personnel are deployed to client sites, trained, equipped, and supported.
• Maintain strong client relationships by keeping clients informed of issues, operational updates, and matters affecting their organization or facility.
• Monitor service quality, client satisfaction, site performance, and internal processes, providing regular feedback and supporting corrective action and issuing LOE, s when required.
• Develop an understanding of each client's operations, expectations, and unique security needs to support effective service delivery.
• Work closely with the Security Professionals and operations leadership to resolve staffing, coverage, performance, and service delivery issues.
• Provide leadership and guidance to site-level teams, ensuring expectations are clear and performance standards are maintained.
• Respond to urgent operational matters in a calm, professional, and solution-focused manner, including outside regular office hours when needed.
• Foster a culture where people feel safe, respected, and empowered to do their best work, while upholding company policies, safety standards, and client expectations.
• Demonstrate professionalism, accountability, and strong knowledge of SSRG's services, standards, and client-focused approach.

Qualifications

• Previous experience in a supervisory, management, or account management role within the security industry or a related field
• Strong knowledge of security operations, site-level service delivery, and client account management
• Hands-on experience in the security industry, with a strong understanding of frontline security operations
• Excellent client service, customer relations, and communication skills
• Valid BC Driver's Licence with a clean Driver's Abstract
• Must have access to a reliable vehicle; car allowance provided
• High school diploma required; post-secondary education is considered an asset
• Proficiency in Microsoft 365 suite
• Excellent verbal and written English communication skills
• Take ownership of challenges in the field by acting with initiative, sound judgment, and a proactive mindset, even when working independently.
• Strong problem-solving skills with the ability to respond to urgent matters calmly and professionally
• Effectively prioritize tasks, manage competing deadlines, and maintain focus in a fast-paced environment.
• Experience with scheduling software is considered an asset

Working Conditions

• Traditional office hours with the need to be available outside of scheduled hours to respond to urgent operational matters.
• Combination of office-based and field-based work, including regular client site visits across the Lower Mainland.
• Remote work may be available when operationally possible.
• Travel within the Lower Mainland is required.

Company Perks

• Salary: $70,000 per year
• Car allowance
• Health & dental benefits
• Professional Development & Internal Career Growth Opportunities
• A culture of respect and mentorship
• Access to exclusive employee discounts on over 5000 products & services
• Fitness Centre Membership (at Head Office)

Ready to Apply?

Upload your resume and a cover letter explaining why this role aligns with your goals. We're excited to hear from you!

We understand that the ideal candidate is not defined by meeting every single criterion, but by vision, impact, and commitment to our purpose. We are actively working to eliminate systemic barriers in our employment process. If your background demonstrates the strategic capacity and leadership required to drive our mission of reducing inequality, and you are excited by this opportunity, we encourage you to apply and articulate your vision in your cover letter.

At SSRG, all hiring decisions are made by qualified recruitment professionals. AI is not used to evaluate candidates or make hiring decisions.

Due to a high volume of applications, only those selected to move forward in the hiring process will be contacted.