Operations Supervisor

Part-Time Weekend Operations Supervisor: up to 29 hours

Our Organization

The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada.

Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment.

What We Offer

• Hiring Wage: $29.00 to $32.00 per hour, depending on experience
• Challenging work with opportunities for career advancement
• Eligible to participate in the NDT Performance Bonus Plan program
• Registered Pension Plan (100% Employer-paid) once eligibility criteria are met
• Corporate discounts through Perkopolis, Value Village, and GoodLife Fitness
• Hours of Work*

This role will work up to 29 hours per week, including 8-hour shifts on weekends, with flexibility to provide additional coverage during the week as required for vacation relief. We'll develop a consistent schedule in collaboration with operational needs.

About The Operations Supervisor Role

Reporting to the Operations Manager, the Operations Supervisor assists in day to day operations by managing a team of dedicated Drivers and ensuring the efficient collection of donated goods through Declutter, the door-to-door, and donation box collection of used clothing and household items.

Highlights Of The Role Include

• Supervise, coach, motivate, and performance manage drivers, in consultation with the Operations Manager and Human Resource Departments, always maintaining confidentiality
• Recruit and train drivers as directed by the Operations Manager
• Ensure required merchandise is delivered to all Value Village Stores as per the delivery schedule. Assist the Operations Manager in planning and implementing innovative, effective methods to meet all contractual obligations
• Maintain attendance records, coordinate staffing schedules, and follow up with Operations Manager
• Ensure payroll records are accurate and sent to the National Payroll Department on a timely basis
• Respond and resolve customer concerns, prepare invoices, internal transfers, reconcile billing summaries, accurately track inventory levels, monitor staff productivity, monitor and update schedules for the servicing of drop boxes and work assignments, oversee the database, accurately complete all statistical reports, and oversee labor budget
• Coordination of drivers and trucks: monitor GPS, complete route audits, assist with route and/or truck problems, advise drivers of special pickups and cancellations, coordinate fleet maintenance, and function as a liaison between the drivers, Value Village, and Ryder personnel
• Ensure effective transition between shifts and supervise daily workflow.
• Collaborate with Operations Manager and Business Operations staff to develop a plan to achieve local goals and assist in the development of area-marketing strategies for Business Operations
• Support the Operations Manager to ensure the promotion of the Business Operations through the placement of drop boxes, attended stations, donation depots, media, targeted marketing initiatives, special events, Car Heaven, Diabetes Recycle Ink, etc.
• Additional duties as required, ensuring the effective function of Operations

About You

The selected candidate for this Operations Supervisor role will meet the following minimum requirements:

• Must have a Class 5 license, passenger car or light truck, with a minimum of 5 years actual driving experience at that level, and a clean driver abstract, with no violations or accidents within the last 3 years
• University Degree or College Diploma in Business or equivalent relevant experience
• 2+ years of experience in a multi-disciplinary environment with a scheduling component
• Must be able to drive a truck, as shown, by providing a valid license and a clean driver’s abstract
• Ability to provide direction, motivation, training, and support to staff members
• Must be able to lift to 50 pounds
• Excellent organizational skills with great attention to detail
• Superior customer service skills
• Excellent communication skills, including verbal, written, and telephone
• Strong computer skills with proficiency in MS Word, Excel, Outlook, TEAMS
• Knowledge of office equipment
• Able to work in a busy, multi-tasked environment
• Knowledge of diabetes an asset
• Available to work weekends; schedule can vary between 7 am-7 pm

Diversity, Equity and Inclusion Statement

At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI).

We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live. In July of 2020, we signed the BlackNorth Initiative CEO pledge and will hold ourselves accountable in meeting those commitments.

How To Apply

• Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.
• NDT welcomes applications from all qualified candidates, including people of all genders, Indigenous peoples, persons with disabilities, and members of visible minorities. We value a diverse workforce that reflects the communities we serve.
• We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.

Hiring Process Disclosure: This posting is for an existing vacancy. All applications are reviewed by a member of our Human Resources team. We do not use AI in the recruitment process.

We thank all interested applicants; however, only those selected for an interview will be contacted.

INDNDTM