Estate Operations Director (Metro Vancouver)
Confidential
The Role
We are hiring an operations leader to take full ownership of an international residential portfolio on behalf of a globally prominent principal. You will combine hands‑on property and asset oversight with the leadership skills to build and manage high‑performing teams across multiple locations.
What You Will Own
- People. One consistent service standard, live across every property — teams you lead and develop directly, with full accountability for scheduling, performance, and all employment decisions, run without day-to-day direction from the principal.
- Property and Assets. A portfolio that runs without surprises — no asset or service failure reaches the principal — and a standardised House Manual and SOP system built so the next property onboards with zero disruption.
- Vendors and Budgets. A vendor portfolio renegotiated to clear cost-discipline targets, with single-point accountability for providers, contracts, and spend.
What You Bring
- A track record of identifying and resolving operational problems before being asked — you see what needs to happen and close it out without waiting for instruction.
- Five or more years in private residential management, luxury hospitality operations, or a comparable high‑service environment.
- Experience leading and developing teams of ten or more.
- Direct accountability for people operations, including scheduling, performance management, and employment decisions.
- Working fluently with AI tools in a qualified setting.
- Oversight of multiple properties across more than one country.
- Experience working with or supporting high-net‑worth principals.
- Track record of building operational systems from scratch.
- Strong vendor management and budget discipline.
- Fluent in English. Additional languages are a plus.
Preferred
- Formal credentials in hospitality or residential management from a recognised institution.
- Experience in onboarding new properties into an established operational framework.
- Familiarity with property automation and smart home technology.
Vacancy posted 4 hours ago
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