Manager, Corporate Billing and Accounts Receivable

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Job Description

Union: Non-Union

Replacement or New: Replacement

Site: Hydro Place - 700 University Avenue

Department: Finance – Corporate Billing and Accounts Receivable

Reports to: Senior Manager, Finance

Hours: 37.5 per week

Salary: $103,136 to $154,711 annually (To commensurate with experience and consistent with UHN compensation policy)

Status: Permanent Full-Time

Closing Date: February 12, 2026

Position Summary  

The Manager, Corporate Billing and Accounts Receivable (CBAR) leads UHN’s patient billing, accounts receivable, and collections functions, ensuring accurate revenue recognition, regulatory compliance, strong internal controls, and timely cash collections. The role oversees high-volume billing operations, supports month-end and audit requirements, and partners with internal and external stakeholders to optimize the revenue cycle.

Duties  

• Lead day-to-day billing, accounts receivable, and collection operations.
• Ensure accurate and timely patient billing, including compliance with OHIP and other regulatory requirements.
• Manage patient and family billing escalations and act as primary liaison with insurers and external agencies (e.g., WSIB, out-of-province and out-of-country payers).
• Oversee aging receivables, minimize bad debt and write-offs, and address root causes of delayed or denied payments.
• Manage annual budget planning for assigned cost centres and support patient revenue forecasting and in-year performance analysis.
• Establish and monitor internal controls to ensure revenue completeness, cash security, and accurate financial reporting.
• Develop, implement, and maintain AR policies, procedures, and performance metrics; report on KPIs and drive continuous improvement.
• Manage, coach, and develop the CBAR team, supporting performance management, workforce planning, and a culture of service excellence.
• Lead and contribute to departmental and enterprise initiatives, including patient revenue optimization and system improvements.

Qualifications

• Bachelor’s degree in Accounting, Business Administration, or a recognized equivalent.
• Minimum 5 years of related experience, including at least 3 years in a people-management role within a unionized environment, or an equivalent combination of education and experience.
• Demonstrated experience managing large teams, budgets, and internal controls in a complex, multi-divisional organization.
• Operational knowledge of Ontario hospital billing, including OHIP and OHRS guidelines.
• Strong analytical, problem-solving, and change management skills, with experience in process analysis and driving efficiency improvements.
• Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook); experience with Epic, Infor HRCM, and SAP is highly desirable.
• Excellent interpersonal, written, and verbal communication skills, with a proven ability to engage stakeholders and present effectively at all organizational levels, including senior leadership.
• Strong technical and advisory skills, with the ability to provide guidance and support to staff and internal partners in a collaborative, service-oriented environment.

Additional Information

Why join UHN? 

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. 

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP ) 
• Close access to Transit and UHN shuttle service 
• A flexible work environment
• Opportunities for development and promotions within a large organization 
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) 

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.