Instructional Designer

At CAA Club Group, we are passionate about keeping our Members safe – whether they are on the road, at home, or travelling abroad. As a trusted Member‑based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such as road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change, and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work‑life harmony with access to an award‑winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay‑for‑performance and best‑in‑class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Join our growing team where everyone belongs!

What You Will Do

• Partner with internal clients and stakeholders to understand business goals, identify learning gaps, and recommend effective training solutions that support Associate success and Member‑focused service
• Apply adult learning principles to develop practical, learner‑centered solutions that support different learning styles and help Associates build knowledge, confidence and capability
• Design and develop engaging learning materials that support both synchronous and asynchronous formats, such as self‑directed online modules utilizing the latest technologies, live instructor engaging presentations and facilitator guides, participant guides and workbooks, demonstration videos, job aids and infographics
• Stay ahead of industry trends relating to learning approach and technology

*Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post‑secondary degree/diploma and a degree/certificate (or willingness to obtain) in Adult Education
• Minimum five years of design and development experience on mid to large‑scale programs with live instructor and self‑directed learning solutions
• Experience facilitating training programs
• Excellent communication skills, both written and verbal
• Experience using Articulate Storyline and Camtasia is preferred
• Strong analytical, time‑management and organizational skills
• French language proficiency is an asset
• This is a hybrid position

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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