Shipping Desk Agent

Under the supervision of the Customer Service Supervisor, the position holder coordinates the preparation, shipping, and payment of orders.

ADVANTAGES

Competitive salary;

Comprehensive group insurance program paid 100% by the employer;

Group RRSP with employer contribution;

Free parking and public transportation nearby;

Gym;

Social committee, employee discounts.

TASKS AND RESPONSIBILITIES

Courteously greet customers coming to pick up their merchandise;

Respond to calls and emails from customers for the preparation, pick-up and shipping of equipment;

Prioritize picking vouchers for handlers;

Manage the shipment of equipment according to carrier deadlines;

Obtain quotes from carriers;

Complete all the documents associated with the shipment of the material;

Work in collaboration with colleagues from other departments to optimize customer service;

Keep the customer informed of any problem during the process of preparing or shipping his order;

Follow up on outstanding orders;

Process customer payments

Handle invoicing and credit transactions

Prepare end-of-day transaction reports and perform cash register closing

Perform all other related tasks.

REQUIREMENTS AND SKILLS

Have a good learning ability;

Demonstrate excellent customer service;

Be skilled in computers and basic calculations;

Follow internal procedures;

Be able to handle several tasks at the same time.

Here are the attitudes expected of an employee:

Be motivated and organized;

Be proactive and thorough;

Use good judgment;

Be rigorous and professional;

Have a good team spirit.