Collections Administrator (Contract)

Job Responsibility:

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Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.

Role Summary:

Our Mississauga branch is looking for a Collections Administrator for a 6-month contract role to assist the team and be responsible for a variety of credit and collections activities, including but not limited to:

Key Job Responsibilities:

• Sorting disputes and distributing it to the branches on a weekly basis
• Researching & resolving unapplied cash and contacting the customer for the backup in order to apply the payment to the correct invoices.
• Handling department's email inbox. Responding to the emails and providing the information required by the internal and external customers.
• Preparing refunds and submitting for approval. Pulling all the refund requests backup prior to submitting the refund for approval.
• Preparing disconnect letters for delinquent accounts and sending them to the customers by registered mail.
• Contacting the customers to ensure the invoices were received and confirming the payment process
• Completing admin and any other forms requested by the customer.
• Conducting collections calls for due accounts as assigned.
• Helping set up account on pre-authorized payment by calling the customers.
• Contacting all customers with PAP rejects to update their payment information.
• Any other collections duties as assigned.

Qualifications:

• Post-Secondary Education in Business Administration or a related discipline.
• Minimum of 2+ years of previous collections experience.
• Certification from the Credit Institute of Canada valued.

More about the position:

• High proficiency in Excel.
• Excellent communication, interpersonal, and presentation skills.
• Must possess strong analytical skills and sound business judgment.
• Self-direction and organization skills critical to achieving month-end reporting deadlines.

Our offerings include:

• Competitive compensation
• Employee Discounts
• Learning and Development opportunities
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check
• Reference Check

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Job Type: Fixed term contract

Schedule:

• Monday to Friday

Experience:

• Collections: 2 years (preferred)

Work Location: In person