Service Center Manager

We are seeking a dynamic and experienced Quick Lube Operations Manager to oversee daily operations at our automotive service center. The ideal candidate will possess strong leadership skills, extensive automotive knowledge, and a passion for delivering exceptional customer service.

This role involves managing staff, ensuring efficient workflow, maintaining high-quality service standards, and driving sales through ensuring franchise standards . The Quick Lube Operations Manager will play a key role in maintaining operational excellence and fostering a positive team environment.

Responsibilities

• Supervise daily shop operations, ensuring efficient and safe workflow
• Lead and motivate the team of technicians and service advisors to meet performance goals
• Oversee customer interactions, ensuring high levels of satisfaction and professionalism
• Manage delivery of additional services and products to maximize revenue opportunities
• Handle cash transactions accurately and maintain proper cash handling procedures
• Ensure compliance with safety protocols, vehicle standards, and company policies
• Monitor inventory levels and coordinate with suppliers for parts and supplies
• Conduct training sessions to improve technical skills and customer service quality
• Implement sales strategies to increase shop profitability and customer retention

Requirements

• Proven dealership experience or extensive mechanic background with automotive repair knowledge
• 3+ years of quick lube experience.
• Strong mechanical understanding of vehicle systems and maintenance procedures
• Demonstrated experience in customer service, sales, and upselling techniques
• Ability to lead, motivate, and manage a team effectively in a fast-paced environment
• Excellent communication skills with a focus on customer satisfaction
• Proficiency in cash handling and basic administrative tasks
• Experience managing automotive service operations is highly preferred
• Ability to work under pressure while maintaining attention to detail and safety standards
• Valid driver's license.

Benefits:

• Company events
• Flexible schedule
• On-site parking
• Paid time off
• Store discount