Technician, computer support level 1

At UAP, our vast team of tech enthusiasts is dedicated to driving efficiency, reliability and excellence in every aspect of our operations. We are looking for a new team member for our IT team who is ready to grow their career in a diverse and supportive work environment. Join UAP and be part of our exciting journey where your technical skills will help us keep Canada moving.

Job Description

The UAP support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills. You must also be fluently bilingual (50% of support is in English) and above all demonstrate superior customer service.

Your responsibilities will be:

• Respond to requests or questions concerning computers problem;
• Update the database of requests and solutions made on each call;
• Provide administrative support to other team members.
• Respond to requests or inquiries made to the store support group;
• Perform triage of requests and solutions on each call;
• Solve problems and answer questions from users across the company;
• Guide and train users to better use the system;
• Maintain our computers up to date;
• Provide after-hours support on an alternative basis;
• Maintain links with other systems support groups;

Qualifications

To join our team, you need:

• College diploma and minimum of 1 year of experience offering user support;
• Knowledge of Office 365, PCs, Windows 10, Active Directory, and SCCM.
• Bilingualism is essential: French and English (spoken and written), as in the course of your duties, you will be required to collaborate regularly with internal clients across Canada.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.