IT Business Analyst

OVERVIEW

The successful candidate will play a pivotal role in supporting governance, reporting, process improvement, and strategic initiatives within the IT Asset Management (ITAM) Currency and End-of-Life (EOL) function. This position requires a strong communicator who can work independently while collaborating effectively with stakeholders to enhance business processes through reporting and automation.

The ideal candidate will possess a proactive and resourceful mindset, demonstrating the ability to handle non-routine situations with sound judgment. They will leverage their expertise in reporting and analytics, particularly using Microsoft tools, to produce actionable insights and support decision-making across various teams.

Pay: T4 $40-45

RESPONSIBILITIES

• Support governance activities during audit and regulatory examinations to ensure compliance.


• Assist with strategic initiatives involving both internal and external stakeholders to drive organizational goals.


• Build effective working relationships across multiple teams to facilitate collaboration and communication.


• Exercise sound judgment to identify, investigate, and resolve issues as they arise.


• Develop and maintain procedures, workflows, process documentation, and end-user materials to enhance operational efficiency.


• Assist with training, knowledge transfer, and the transition of tools and templates to ensure smooth implementation.


• Identify opportunities to improve efficiency, consistency, and automation within existing processes.


• Produce executive and management reporting using Power BI and other Microsoft tools to support strategic decision-making.


• Create dashboards, reports, and visualizations that effectively communicate data insights.


• Identify trends, patterns, and actionable insights from data to inform business strategies.


• Translate business requirements into comprehensive reporting and analytical solutions.


• Support the automation of recurring reporting and business processes to enhance productivity.


• Help optimize and scale reporting and analytics solutions to meet evolving business needs.


• Assist in evaluating and implementing tools that improve operational effectiveness across the organization.


• Demonstrate a proactive, resourceful, and continuous improvement mindset in all tasks.


• Perform other duties as assigned to support the overall objectives of the team.

QUALIFICATIONS

• Strong verbal and written communication skills, with the ability to convey complex information clearly.


• Experience automating business processes using Microsoft 365 tools such as SharePoint, Outlook, Excel, and PowerPoint.


• Strong organizational, analytical, and problem-solving skills to effectively manage multiple priorities.


• Ability to document processes, procedures, and business requirements in a clear and concise manner.


• Demonstrated decision-making capabilities and systems thinking in a business context.


• Proven experience in process improvement and analytical thinking to drive efficiency.


• Data-driven decision-making skills, with a focus on data visualization and storytelling.


• Self-starter with resourcefulness and the ability to work independently.

TECHNICAL SKILLS

• Power BI dashboard development and reporting experience.


• Python coding and automation experience.


• Experience with Power Automate for process automation.

PREFERRED

• 3-7 years of relevant experience in reporting, governance, process improvement, or business operations functions.


• Post-secondary education in a related field or equivalent practical experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.