Suites Event Day Lead

The Suites Event Day Lead will act as the FIRST point of contact on event days between the Suite Guests, Suite Attendants and the Support team.

Job Responsibilities

• PRIOR TO THE EVENT (day before and on event day {2hrs prior to doors})

  • Checking in with Management for event details and tasks
  • Work with Pantry Coordinators to coordinate final suite setup details
  • Overseeing the Support Runners setup duties to ensure the operation is executed smoothly
  • Check on any late orders submitted and ensure they are completed in a timely manner
  • Assist with any suite setups required
  • Review and print any necessary reports from Tapin2.
  • ON EVENT DAY - Work with Pantry Coordinator and gather all Suites Staff for a safety briefing & EVENT DETAILS FOR THE DAY PRIOR TO DOORS OPENING

  DURING THE EVENT

  • Follow up with all Suite Attendants to ensure all pre-ordered food is delivered on time
  • Assist any Suite Attendant with their Tapin2 orders & bill distribution / quick troubleshooting with IT
  • Check in with  all Suite Clients and confirm all F&B service requirements are accurate
  • Communicate with the Pantry Coordinator and Suites Manager during the event with any revisions or other pertinent notes and details that everyone should be made aware of

  FOLLOWING THE EVENT

  • Ensure Suite Attendants have restocked their suites once Support Runners have dropped off the product.
  • Assign closing tasks to Suite Attendants
  • Assist Pantry Coordinator if needed with tear down of Service Bar.
  • Complete a full suite check walkthrough after suite fridges have been restocked and suites cleaned up
  • Suite Garbage will be collected by housekeeping. Do not pull garbage out of the bins and leave them in the hallways until all guests have departed.
  • Pantry garbage is to be collected and can be left outside the pantry door after all guests have left.
  • Complete full suite checks of EVERY suite & collect Suite attendant Check Lists/Paperwork & Event Notes for review
  • Grant approval of Suite Attendants and Support staff to sign out once all tasks are completed.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Great customer service and interpersonal skills 

• Strong Leadership and supervisory skills 

• Ability to work in a team environment 

• Serve Safe Certification 

• Ability to follow detailed written and verbal instructions 

• Food Service Experience preferred 

• Requires frequent lifting/transporting hot food items 

• Ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at risk conditions 

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

Education