Club Bell Lead

Time to step up your career! This is your moment to shine and lead the way for others too. We’re hiring a seasonal part-time hourly Lead in Club Bell to join our passionate food & beverage Team. Alongside the Club Bell Manager and another Lead, you’ll be responsible for assisting with the overall operation by leading staff, collaborating with teammates, and assisting where needed in other areas of the venue operations.

Reports to the Club Bell Manager.

Responsible for assisting with the daily supervision of the Front & Back of House staff in this 500-seat VIP buffet club restaurant with suites & in-seat service.

We can’t wait to see your growth, all while igniting your passion and pursuing what matters to you.

Job Responsibilities

OPERATIONS

· Assist the Manager to achieve budget targets for Sales, COS & Labour

· Accurately and efficiently maintain inventory on a daily, weekly and monthly basis as required.

· Assist in placing supplier orders with the Manager as required with Warehouse department to ensure items are always stocked according to department and sponsor requirements.

· Enforce daily task list for Front & Back of House staff.

· Ability to use designated POS systems and perform payment duties as required.

· Work with Manager on rotation to Open and Close/Manage cash-out process at the end of each event.

· Ensure that all food items are served as per menu specifications, including professional signage and labelling

· Proficiency in multi-tasking in a high energy, fast-paced environment

· Perform other duties as requested by the Club Bell Manager, Director of Premium Services or Associate

Managers whenever certain skills and/or experience are vital to initiate, coordinate, or complete any given program.

SERVICE

· As the premiere space for Ottawa Senators game nights, hospitality and service are a primary focus, and attention to detail and premium hospitality is the key to success in Club Bell.

· Liaise with Club Bell Concierge (Senators) to confirm total number of guests in attendance and to accurately charge total club meals back to the Ottawa Senators following each event.

· Promote strong public relations among guests and liaise with our client as required.

· Ensure our VIP clientele are provided with excellent guest service while staying within the allowable parameters of Aramark’s Business Conduct Policy

· Assist with leading food service huddles with staff.

· Maintain communication with staff (including office staff, e-mail, phone calls, inter-office mail).

· Lead by example in all areas including punctuality, appearance, and quality of work.

· May prepare beverage orders as needed to ensure accurate production for location.

· May be required to prepare service production packets (Production sheets & recipes)

· Work with Culinary team to maintain food production and ensure the safety and quality of food according to Aramark policies, procedures, and department requirements are met.

FOOD & WORKPLACE SAFETY

· Safety First every day. To have a workplace operation with zero incidents or injuries is a primary focus and goal by management and the corporation.

· Maintain a sanitary department following health & safety codes and regulations.

· Ensure that food items are stored in a safe, organized, and hazard-free environment.

· Maintain a safe and hazard-free working environment and continuously follow up with preventative maintenance checklists.

· Maintain logs & service schedules on all maintenance required on equipment within the department

· Ensure all food/safety temperature logs are completed with appropriate corrective action, as necessary

· Lead by example and enforce procedures and policies.

COACHING

· Assist with hiring, training, supervising and evaluating employees; counsel; promote employee growth, efficiency, morale and teamwork

· Continuously coach employees on products offered within the club and promote awareness of items and other promotions available throughout the arena

· Holds self and others accountable to ensure operation is being managed as required

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our operational commitments, job duties may change, or new ones may be assigned without formal notice. 

Qualifications

Ideal candidate has a flexible schedule to work daytime, evenings, weekends, some mornings, and holidays for all Ottawa Senators & Ottawa Charge Hockey games and other events as required

· Must have at least 2-years Supervisory experience in a fast-paced, high-energy, VIP elevated environment

· Must read, write, and understand verbal instructions in English. Knowledge of French is an asset.

· Excellent Guest Service Skills with managing VIP Clientele

· Maintain emotional control under stress

· Ability to resolve interpersonal situations

· Must possess strong organizational and communication skills

· Enjoys working in a lively, fast-paced environment

· Well-groomed and professional attire (follow Aramark standards for uniform and grooming)

· Be available to assist with occasional morning, night, and weekend events for additional catering events as they arise.

· Possess strong knowledge of Food and Beverage preparation and presentation for VIP setups

· Must hold Smart Serve Certification

· Will be required to complete Aramark’s Advanced Food Handler Certification course if not already certified

· Must be knowledgeable in operating an efficient cost-effective program

· High attention to detail with inventory management system

· Strong administrative skills

· Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

· Ability to perform basic arithmetic

· Knowledge of Micros & Shift4 payment processing systems, Yellow Dog Inventory System and ABI Payroll system are an asset

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

Education