Insurance Coordinator

Job Responsibility:

We are currently looking for a detail-oriented and organized Insurance Coordinator to join our team. The ideal candidate will have a strong understanding of dental insurance processes, exceptional communication skills, and the ability to manage claims efficiently. This role is critical in ensuring smooth patient experiences by handling insurance verifications, claims submissions, and payment follow-ups with accuracy and professionalism.

Argyle Associates is one of the largest groups of Oral and Maxillofacial Surgeons in Canada. Established in 1976, providing the entire spectrum of Oral and Maxillofacial Surgical procedures available today. We have four locations in the Ottawa area ranging from Kanata to Orleans.

We are proud of our reputation in providing outstanding patient care and being a leader in the community. We are looking for a candidate that is personable, a team-player, dependable and puts patients first.

We offer to all fulltime employees, competitive salaries, employer paid Health & Dental benefits, opportunities for professional development, free parking at all offices, and much more.

RESPONSIBILITIES:

• Process hospital computer billing and register payments promptly and accurately.
• Post all insurance cheques to patient accounts and reconcile payments.
• Communicate with patients to gather necessary information and provide updates on their insurance status.
• Handle claim corrections, resubmissions, and secondary plan submissions as necessary.
• Respond to inquiries from insurance companies and investigate "Request for Information" requests and account audits.
• Train and educate staff on insurance-related matters via phone, email, and in-services.
• Provide updates on legal responsibilities, processes, and rules pertaining to insurance procedures.
• Obtain pre-approvals from insurance providers as needed.
• Confirm treatment details and address any incorrect submissions to insurance companies.
• Communicate insurance updates and changes to all staff members.
• Maintain insurance estimates and pre-determinations for patients.
• Develop and maintain relationships with officials at various municipalities, provincial, and federal agencies to confirm coverage and payments for patients.
• Maintain fee guides for doctors and stay updated on changes in provincial or federal claims processes.

This role may be required to perform other duties as required.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; additional education in healthcare administration or related field preferred.
• Minimum of 5 years of experience in dental insurance coordination, billing, or related roles.
• Proficiency in computer applications, including Microsoft Office Suite.
• Strong understanding of insurance protocols, billing procedures, and regulatory requirements.
• Excellent organizational skills and attention to detail.
• Effective communication and interpersonal abilities.
• Ability to work independently and collaborate with cross-functional teams.
• Commitment to maintaining confidentiality and adhering to established policies and procedures.

Job Type: Full-time

Pay: $47,000.00-$67,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: In person