IT Helpdesk Support

OUR PURPOSE

At HH Angus, we strive to expand what is possible to shape a better future. We do this by empowering our employees to do their best work, find meaning in what they do and provide opportunities to grow. As an independent consulting firm with over 450 employees, we create innovative and sustainable solutions for our clients’ most complex challenges. Our passion is solving problems, innovation is our culture, sustainability is in our DNA, and we thrive on our clients’ success.

MAKE AN IMPACT THAT MATTERS

We’re looking for a service-oriented and tech-savvy IT Help Desk Support professional to join our Knowledge Management team in Toronto. In this role, you’ll be the first point of contact for employees seeking technical assistance, helping to resolve hardware, software, smartphone, and network-related issues quickly and effectively.

You’ll support the daily performance of computer systems by installing, configuring, maintaining, and troubleshooting equipment and applications, both in person and remotely. You’ll provide clear guidance on IT products and services, follow up on issues through to resolution, and ensure a high standard of support across the company.

You’ll also play an important role in strengthening our internal IT operations by escalating unresolved issues to the right resources, recommending process improvements, assisting with network security initiatives, and preparing user support documentation and training materials. In addition, you’ll provide backup support to other members of the IT team as needed.

This position is ideal for someone who enjoys problem-solving, communicates well with a wide range of users, and brings a proactive, detail-oriented approach to technical support. Your work will help keep our teams productive, connected, and supported every day.

WHAT YOU’LL DO

• Maintains daily performance of computer systems. Installs, modifies, and repairs computer hardware and software. Performs remote troubleshooting through diagnostic techniques


• Responds to queries either in person, email, or over the phone and ensures that a high level of client support is maintained as a primary focus across the company


• Provides accurate information on IT products or services


• Follows up with client, gains feedback, and sees problems through to resolution


• Tracks, routes, and redirects unresolved issues to correct resources within the IT department


• Recommends procedure modifications or improvements


• Writes training manuals and/or support documents under manager review to support the development of skills for end-users


• Provides support with network security initiatives and recommends solutions to support IT and company initiatives


• Provides back-up to the IT Support Analyst, Developer, and/or Network Analyst as needed or requested


• Provides Smartphone support to HHA

WHAT YOU’LL BRING

• A diploma from college in an IT-related field


• 1-2 years experience in IT Helpdesk/Desktop support


• Exceptional communication and interpersonal skills, both formally and informal


• Ability to work in a fast-paced environment and multitask


• Ability to work well with team members


• Demonstrates proficient technical skills and is able to deliver assigned tasks independently

WHY HH ANGUS

• Hybrid and flexible work options.


• Defined career path and mentorship support.


• Meaningful projects with real-world impact.


• Comprehensive benefits, wellness programs, and professional development.


• Inclusive, collaborative culture where your voice matters.

TOTAL REWARDS

The expected salary for this role is between $55,000 to $65,000 annually. Base salaries are determined considering several factors such as skills and competencies, experience, education, and internal and external competitiveness. Along with your base salary we offer a wide array of programs that include our Short Term Incentive bonus program, technical and business training, mentoring, wellness initiatives, the opportunity to participate in our coveted Defined Benefit Pension plan, flexible work arrangement, and hybrid work structure.

ARE YOU READY TO EXPAND WHAT IS POSSIBLE?

Apply now with your resume and a brief cover letter highlighting your experience.

HH Angus is committed to providing an accessible work environment. Upon request during the recruitment process, HH Angus will accommodate applicants with disabilities. For more information on our Accessibility Program please refer to our Accessibility Policy.

We thank all candidates for their interest, but only qualified candidates will be contacted. We are an equal opportunity employer.