Cisco CVP IVR Developer
Temporary
Astra North Infoteck Inc.
Role: IVR Developer
QTY: 2
Work Model: Hybrid – 2 Days per Week Onsite
Experience Required
- 4+ years of experience in DTMF IVR application development in CVP (Contact Center)
Skills
- Cisco Call Studio / Cisco CVP
- VXML Server
- CVP Custom Elements (Java)
- Call Studio GUI
- Apache Tomcat
- UCCE / ICM
- Cyara
Job Description
As a member of the C&CA team, the Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goals of the business and program. This role is part of a large transformational program team enabling multiple lines of business across the enterprise. The position is central to delivering meaningful and personalized customer experiences in assisted service channels (IVR) and driving adoption of advanced capabilities.
This role includes both Development and Support responsibilities.
Key Responsibilities
- Build, develop, and support DTMF and Conversational IVR (Integrated Voice Response) BOTs
- Perform unit and component testing aligned with business needs and technology architecture standards
- Assist the Solution Architect, Application Owner, Development Manager, and Technical Delivery Lead with effort estimation for new projects and initiatives
- Identify and address issues affecting application integrity, including cross-capability and release issues
- Collaborate with design, business, and technology partners across technical planning, integration, systems analysis, design, development, testing, and support activities
- Create and maintain quality code ensuring defect-free programming aligned with standards
- Provide code maintenance and support during testing cycles and post-production deployment
- Participate in peer code reviews
- Continuously enhance technical expertise and stay updated with emerging technologies, business applications, infrastructure, analytical tools, and techniques
- Perform complex technical tasks independently and resolve multifaceted development-related issues
- Ensure designs leverage reusable components and align with business requirements
Requirements
- Undergraduate Degree or Technical Certificate (Graduate Degree preferred)
- 4+ years of experience in DTMF IVR application development in CVP (Contact Center)
Relevant Technologies
- Cisco Call Studio / Cisco CVP
- VXML Server
- CVP Custom Elements (Java)
- Call Studio GUI
- Apache Tomcat
Technical Skills
- Java development with client backend integrations
- REST APIs
- OAuth2
- XML Web Services
- MS SQL Server
- UCCE / ICM integration:
- UCCE Routing Scripts
- DNIS
- Queuing to Skillgroup
- CTI Variables
- Finesse Agent Desktop
- UCCE Routing Scripts
Nice-to-Have Skills
- Experience in Voice BOT development:
- Google Dialogflow
- Microsoft Bot Technologies
- Google Dialogflow
- Experience in speech analysis, speech repair, and NLU fine-tuning
- Understanding of:
- AWS
- Google Cloud
- Microsoft Azure
- AWS
Additional Requirements
- High comfort level in leading build and support activities for highly complex applications/systems in a 24/7/365 environment
- Familiarity with:
- JIRA
- Cyara
- Confluence
- JIRA
- Strong root cause analysis and remediation planning skills
- Strong verbal and written communication skills
- Self-motivated team player with the ability to work independently and collaboratively
- Hands-on experience with SDLC methodologies including Waterfall and Agile
- Experience working within a large-scale Financial Enterprise environment
Vacancy posted a month ago
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