Google DialogFlow Developer

Google DialogFlow Developer

Position Description
We are looking for a hands-on Google Dialogflow Developer with strong experience in building and optimizing conversational IVR solutions, particularly for voice and telephony use cases.

This role is hybrid and requires you to be at our downtown Toronto and/or Client office a minimum of 3 days per week - subject to change at any time.

Your future duties and responsibilities
- Design, develop, and maintain conversational IVR solutions using Dialogflow CX
- Configure and implement DTMF input handling within Dialogflow CX
- Design and optimize IVR call flows to enhance caller experience
- Build and manage call flow logic, menus, branching, and state management
- Work with telephony systems and understand call events, DTMF tones, and call transfers
- Debug and troubleshoot IVR issues using logs, traces, and conversation history
- Collaborate closely with cross-functional teams including product, engineering, and telecom teams

Required qualifications to be successful in this role
- 5+ years of experience in a relevant role
- Hands-on experience with Google Dialogflow CX, specifically for voice/telephony solutions
- Strong experience with DTMF configuration and IVR systems
- Solid understanding of IVR design principles and customer journey optimization
- Experience with call flow logic, state management, and conversational design
- Familiarity with telephony systems and concepts (DTMF, call routing, transfers, etc.)
- Strong debugging and analytical skills using logs and conversation traces
- Excellent communication skills and ability to work in cross-functional environments

**CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000-$130,000. This role is an existing vacancy.**

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