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Senior Cisco CVP IVR Developer

Temps plein

Astra North Infoteck Inc.

Senior Cisco CVP IVR Developer

Toronto, ON (4 days WFO)

  • Undergraduate Degree or Technical Certificate (Graduate degree preferred)
  • 4+ years of experience in DTMF IVR application development in CVP(Contact Center)
  • Relevant technologies include but are not limited to:
    • Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
  • Java development with client backend integrations ( REST APIs, oAuth2, XML Web Services, MS SQL Server)
  • Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
  • Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have
  • Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus
  • Understanding of AWS, Google Cloud and Microsoft Azure is a plus.
  • High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
  • Familiarity with tools like JIRA, Cyara and Confluence
  • Strength in identifying root causes and implementing targeted and controlled remediation plans
  • Strong verbal and written communication skills are essential
  • Self-motivated team player with high energy and ability to work independently as well as within a team
  • Hands-on experience with various SDLC including waterfall, specially agile
  • Experience working within a large-scale Financial Enterprise environment 
L'offre d'emploi a été publiée il y a 28 jours
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