Senior Cisco CVP IVR Developer
Full-time
Astra North Infoteck Inc.
Senior Cisco CVP IVR Developer
Toronto, ON (4 days WFO)
- Undergraduate Degree or Technical Certificate (Graduate degree preferred)
- 4+ years of experience in DTMF IVR application development in CVP(Contact Center)
- Relevant technologies include but are not limited to:
- Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
- Java development with client backend integrations ( REST APIs, oAuth2, XML Web Services, MS SQL Server)
- Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
- Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have
- Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus
- Understanding of AWS, Google Cloud and Microsoft Azure is a plus.
- High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
- Familiarity with tools like JIRA, Cyara and Confluence
- Strength in identifying root causes and implementing targeted and controlled remediation plans
- Strong verbal and written communication skills are essential
- Self-motivated team player with high energy and ability to work independently as well as within a team
- Hands-on experience with various SDLC including waterfall, specially agile
- Experience working within a large-scale Financial Enterprise environment
Vacancy posted 28 days ago
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