Senior SRE Developer

Job Responsibility:

Job Summary:

Location: Remonte, Ontario

Division: Ticketmaster Canada

Line Manager: Senior Director, Data Engineering

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

The TM1 data applications team is global group of dedicated engineers , providing reliable and consistent data to the stakeholder to make data driven decisions. The team comprises of various of data products including reports , insights analytics and data integerations.

THE JOB

Join a multi-year platform operation effort as a Site Reliability Developer! Among many other duties, the SRE team within Ticketmaster's TM1 Data applications is focused on toil reduction, process improvement, configuration management automation, governance,compliance and gathering metrics for the Tm1 Data applications.

We are looking for a site reliability Developer (SRE) with strong collaboration, leadership, and communication skills (including great written communication like release notes and documentation) to join us as we mature our SRE and DevOps practices. The ideal candidate will possess a blend of technical and nontechnical skills with the ability to gather requirements, develop solutions to problems, work within teams to implement those solutions, and teach others. Together with data applications engineerings teams and project management, our SRE will use metrics to identify areas for continuous improvement. Our team is never satisfied with the status quo!

WHAT YOU WILL BE DOING

• Use modern tools to streamline configuration management e.g. Ansible, Ansible Tower, Docker, Kubernetes , Helm
• Assess opportunities to transition services and capabilities to the on prem or cloud and execute as appropriate
• Automate deployments of services/applications into a hybrid cloud environment (CloudStack and AWS)
• Work closely with closely with data applications engineering teams to support the infrastructure they need and platform on which their services run.
• Gather and analyze metrics from infrastructure to assist performance tuning and to reduce costs.
• Assessment and metrics surrounding SRE initiatives and usage, reincorporating that data to help Ticketmaster with prioritization and planning.
• Building the reputation of Ticketmaster as a world class digital company with world class SRE practices.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Bachelors degree (or equivalent) in computer science or related discipline.
• Experience in deploying and governing production applications.
• Expert level knowledge of linux operating systems and deploying and maintain data base stacks.
• Excellent experience in container and orchestration technologies like docker, Kubernetes and helm.
• Knowledge of writing infrastructure as a code using terraform or pulumi.
• Experiance managing and setting up data infrastructure like hadoop/spark , presto , trino and databases like mysql etc.
• Experience creating and managing Monitoring tools like Prometheus , Grafana and splunk.
• Experience working with ecryption tools like Vault, and ecryptions such as PGP etc.
• Experience with CI/CD tools - public (AWS) and private cloud (Cloudstack) gitlab, cloudstack.
• Experience working with AWS cloud AWS S3 and understanding of acess and governance in AWS cloud.
• Scripting languages like bash or powershell.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• Effectively gathers requirements
• Takes initiative to independently identify and solve problems
• Lead and instruct teammates on adoption of DevOps technologies

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own' through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES The preceding has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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