Shelter Staffing & Scheduling Coordinator- Community Care ( STOP1361)

Employment Type:  Full-Time, Contract
Position Status: Existing Vacancy
Work Hours: 35 hours per week (Monday - Friday 10:30 am to 6:30 pm )
Salary: $30.15 per hour (Level 5)
Location:  Toronto, Ontario
Contract Start Date:   August 4, 2026
Contract End Date:  November 4, 2026

Application Deadline :  Tuesday, July 28, 2026

JOIN OUR TEAM
Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

The Shelter Staffing and Scheduling Coordinator is responsible for coordinating staff schedules across YWCA Toronto’s four shelter programs to ensure consistent staffing coverage, continuity of services, and safe, effective shelter operations. The role supports the timely deployment of the Community Care, Shelter Support Worker and Child and Youth Relief Teams across sites in response to operational needs, absences, and service demands, while balancing program requirements, collective agreement provisions, and staff availability. Working collaboratively with shelter managers and staff teams, the position plays a key role in maintaining stability across programs, supporting smooth transitions between shelter sites, and minimizing disruptions to participant services. Through proactive planning, clear communication, and attention to detail, the coordinator contributes to the quality, reliability, and responsiveness of shelter services across all locations

ABOUT YWCA TORONTO – Shelters & Clinical Services
YWCA Toronto offers four shelter programs that provide emergency, transitional, and housing-focused supports to women, gender-diverse people, youth, and families experiencing homelessness and its varying intersections. Our shelters operate 24/7 and are grounded in feminist principles, trauma-informed and strengths-based care, harm reduction, anti-oppressive practice, transparency, and a spirit of inclusion. In addition to shelter accommodation, all programs provide nutritious and culturally diverse food, access to health care, crisis intervention, supportive counselling, individualized service planning, clinical and recreational programming, as well as opportunities to engage in advocacy.  
 
KEY RESPONSIBILITIES

• Develop, monitor, and update staff schedules across all four shelter programs in a timely manner, ensuring accuracy, clarity, and alignment with operational needs and collective agreement requirements.
• Coordinate staff deployment across sites, including Community Care, Shelter Support Worker and Child and Youth Relief staff between shelters as required to address operational needs, absences, and service pressures.
• Manage short-notice schedule changes due to sick calls, leaves, emergencies, or unplanned vacancies, ensuring timely communication and coverage.
• Collaborate with program managers to plan and coordinate staff vacations, leaves, and absences, ensuring timely coverage and minimal disruption to shelter operations
• Apply working knowledge of the Collective Agreement, scheduling provisions, and organizational policies when assigning shifts and managing coverage.
• Track hours, rotations, and staffing patterns to support compliance with employment standards and collective agreement requirements.
• Flag scheduling issues, trends, or risks to program managers and support problem-solving and planning.

QUALIFICATIONS

• General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Business Administration) (Cases for Equivalency will be considered)
• 1-3 years experience working in a diverse, direct service setting for participants that range from youth to seniors who have experienced impacts of poverty, violence/trauma, mental health/substance use or concurrent disorders and other sources of marginalization or oppression
• Experience in staff scheduling, workforce coordination, or operations support in a 24/7 or multi-site environment.
• Strong organizational skills and ability to manage multiple schedules, priorities, and competing demands.
• Knowledge of unionized environments and collective agreements an asset.
• Strong communication skills with the ability to coordinate across teams and respond effectively to changing operational needs.
• Proficiency with scheduling tools, spreadsheets, and workforce management systems.
• Ability to work collaboratively with managers and staff across multiple sites.
• Excellent oral and written communication skills

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are a YWCA Toronto employee. For YWCA Toronto employees, this position is not secondable.

Posting date: July 17, 2026

 

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.