Creative Operations Specialist

Company: CGIC
Department: Marketing & Partnership
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As a Creative Operations Specialist (internally titled Project Specialist) works in a fast paced, creative, and highly collaborative environment and reports to the Manager of the Internal Creative Agency. This individual is responsible for evaluating, co-ordinating, tracking and managing the streams of work associated with the Internal Creative Agency’s cross-functional project deliverables. They will ensure complex (medium to large-scale) strategic or operational projects flow effectively and efficiently through Marketing & Communication’s cross-functional working groups. This role will also lead continued process improvement and measure the work effort and resource utilization.

How you will create impact: 

• Work with project leads to establish and estimate timelines, priorities, contingencies, and tactical scope for multiple, complex (medium to large-scale) marketing and communications projects, both planned and unplanned.


• Lead and organize project management tasks and activities as assigned to ensure business value and efficiency. This includes monitoring scope, timelines, reviews/approvals, submissions, and identifying resource requirements.


• Support the development of, and distribute, communications and updates related to the project’s progress/status.


• Track work effort, status, and resource utilization across the Internal Creative Agency, in collaboration with project managers from across the organization, when required.


• Co-ordinate post-project reviews (debriefs) and document measures of success and areas of improvement.


• Identify problems, risks, and opportunities, adapt to changing priorities, and initiate solutions to continually improve workflow and processes. Make recommendations and suggestions for process improvement and follow up to ensure recommendations are applied.

To join our team:

• Have completed college diploma in project management, business administration, advertising, marketing, communications, graphic arts, or equivalent work experience. Certification/designation in Project Management is an asset.


• 5+ years professional experience managing creative resources and coordinating projects and schedules within an advertising/marketing/design agency, commercial printer, or in-house agency.


• Depth of understanding in project management methodologies, processes, procedures, and best practices.


• Demonstrated experience managing multiple, complex projects simultaneously across teams, highly developed time management and organizational skills/strategies.


• Exercise sound and independent judgment and decision-making to ensure projects meet objectives and are completed on time and budget.


• Advanced skills in computer software and applications with strong formatting skills in Microsoft Office Suite. Experience of using relevant project management systems technologies and systems within the project management/resource field. Knowledge of the Adobe Creative Suite an asset.


• Strong communication skills, including written, verbal, active listening, comprehension, and facilitation. Ability to communicate at all levels internally and externally.


• Bilingual (French and English) is an asset.


• Can contribute to building a positive culture, building affirmative relationships with all levels of staff and management and maintain composure and professionalism during high stress situations or meetings/interactions.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.


• You leverage critical thinking skills to identify problems and proactively propose solutions.


• Your strong communication skills allow you to clearly convey messages.


• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.


• Flexible work options and paid time off to support your personal and family needs.


• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.


• Paid volunteer days to give back to your community.


• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary $60,574.00 to $100,956.00 ​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. ​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.