Community Support Services Administrator

Job Responsibility:

Description

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Responsibilities

First Service Residential is currently seeking a motivated Community Support Services Administrator to join our team. Reporting to the Manager, Community Support Services, the Community Support Services Administrator provides exceptional customer service to our condominium corporations and suppliers while assisting the Community Managers with the day-to-day management of a condominium property portfolio.

Essential Duties & Responsibilities (include but is not limited to):

• Able to handle stress and high request volume.
• Ability to prioritize high ticket volume and meet Service Level Agreements
• Respond to client queries professionally and in a timely manner;
• Partner closely with Community Managers to foster open communication regarding all activities related to their portfolios;
• Provide full administrative support. For example; prepare professional correspondence, documents and invoices; prepare meeting agenda; filing and record keeping;
• Reception duties including greeting visitors, answering calls, managing inbound and outbound mail;
• Facilitating pet application forms and renovation request within the desired service level agreement time frame.
• Responding to requests within the Service Level Agreement time frame, in regards to move in/outs and sending confirmations once the move has been completed;
• Other duties such as providing information updates, arranging couriers, applying fees and deposits, maintaining tracking lists, Connect updates, returned mail and administrator notes.

Qualifications & Experience:

• 3+ years' experience in an administrative role;
• Positive and energetic outlook;
• Strong interpersonal skills;
• Very detailed individual capable of managing several tasks;
• Proficiency in Microsoft Office and aptitude to learn new software programs;
• Prior knowledge of condominiums, property management or real estate would be an asset, but not required.
• Words Per Minute - 80+

Knowledge & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Interact effectively, communicate clearly, and understand meeting the needs of others.
• Excellent organization, planning, motivation and interpersonal skills.
• Critical thinking, complex problem solving, judgment, and decision making ability.
• Must have a strong work ethic and be detail-oriented with excellent multitasking skills.
• Ability to prioritize work, meet deadlines and work well under pressure.
• Ability to work with sensitive or confidential information.
• Ability to work in a team environment as well as independently and be self-driven

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive ; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential would like to thank all applicants, only those selected for an interview will be contacted.