Ops Support Rep Shipment Resolution
Purolator
About the Role
It’s not a package. It’s a promise(R).
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Responsibilities
- Contact customers or colleagues to obtain and enter package information or resolve delivery issues
- Scan, sort, and reorganize undelivered freight and process freight damages
- Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
- Inspect damaged packages
- Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
- Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Experience
3 months experience in customer service
Skills
- Operations Management
- Operations Planning
- Operations Procedures
- Shipping and Receiving Operations
Language Requirement
Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.
Posting Details
- Location: 370 - International
- Working Conditions: Warehouse Environment; Office Environment
- Posting Number: 69150
Equal Opportunity Statement
Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact #, visit our Careers Page.
#J-18808-LjbffrVacancy posted 8 days ago
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