IT Support Team Lead in Toronto
Xcede
Join a global organization as an IT Support Team Lead in Toronto, Canada. Oversee Employee Tech - User Services, ensuring high-quality support and a seamless digital workplace experience for 2,400+ employees. This 6-month contract position requires a seasoned leader with over five years of IT support experience, including three years in managerial roles. You will lead Level 1 and Level 2 support, driving automation and process efficiency while enhancing employee experience. You'll play a key role in maintaining productivity and operational excellence for the team across multiple time zones. Key Responsibilities:
- Lead Canadian team in delivering exceptional IT support
- Ensure consistent service quality and quick issue resolution
- Empower team to develop automation and enhance efficiency
- Collaborate with cross-functional teams for operational excellence
- 5+ years of IT support experience, with 3+ in leadership
- Proficient in KPIs and service quality metrics tracking
- Experience in identity and access management processes
- Excellent communication and stakeholder management skills
- Strong grasp of modern IT standards and AI
Vacancy posted 2 days ago
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