Ops Support Rep Shipment Resolution (Etobicoke)

Shift: Sunday: 9:00am to 5:00pm , Friday: 8:00am to 4:00pm (15 hours/week)

Pay Rate: $21.56/hour

Location: 62 Vulcan Street, Etobicoke, ON

Job Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

• Prep outbound freight
• Data entry of inbound return shipments
• Preparation of manifest
• Check‑in Check‑out procedure
• Returns process and Beacon Entry
• Liason with US and Canada customs
• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Qualifications

• 3 months experience in customer service
• Ability to effectively communicate both written and verbally
• Knowledge of all operational procedures product and services
• Must exhibit strong customer service skills
• Ability to lift 70lbs
• Team player
• PC literate with data entry skills
• Excellent organizational skills and ability to prioritize work and meet deadlines
• Proficiency in English required

Skills

• Operations Management
• Operations Planning
• Operations Procedures
• Shipping and Receiving Operations

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.