General Manager - etobicoke (Toronto)

Our client is an established, multi-location organization entering an exciting phase of growth and evolution. They are seeking a strategic and operationally driven executive leader to help build the next chapter of the business through scalable growth, stronger infrastructure, and operational excellence.

This role presents an opportunity to shape the future of a successful organization by creating systems, developing leaders, strengthening financial performance, and building new growth channels that support long-term success.

The Role

Reporting directly to ownership and executive leadership, this individual will lead enterprise-wide transformation initiatives across operations, sales, leadership development, financial performance, and growth strategy.

The successful candidate will combine strong commercial instincts with operational discipline and possess a proven ability to execute change while building scalable business structures.

Primary Areas of Responsibility

Building Operational Excellence

• Transform operational processes from decentralized management practices into a centralized, performance-driven operating model
• Establish measurable KPIs, reporting structures, forecasting processes, and accountability systems
• Develop consistent operating standards across locations and business units
• Improve visibility through performance dashboards and operational reporting tools
• Drive execution, productivity, and continuous improvement initiatives

Developing Leadership & Organizational Capability

• Evaluate organizational structure and leadership effectiveness across the business
• Assess talent and ensure alignment between business needs and leadership capabilities
• Build succession strategies and strengthen management teams
• Create a culture focused on accountability, ownership, and high performance
• Coach and develop leaders to support future growth objectives

Driving Growth & Expanding Revenue Streams

• Develop and scale new sales channels and growth initiatives beyond traditional business models
• Create the infrastructure, systems, processes, and teams required for expansion
• Build customer acquisition strategies and outbound sales capabilities
• Identify opportunities for revenue diversification and market expansion
• Establish scalable frameworks that support sustainable growth

Leading Financial Performance

• Introduce stronger financial disciplines and operational accountability measures
• Improve productivity, labor efficiency, cost management, and revenue quality
• Establish ownership and accountability around business unit performance
• Partner with leadership to create budgets, forecasts, and long-term growth plans
• Drive initiatives focused on increasing profitability and operational performance

Strengthening Strategic Partnerships

• Build and maintain strong relationships with key stakeholders and strategic partners
• Ensure operational execution consistently meets business standards and expectations
• Position the organization for future growth opportunities, expansion initiatives, and strategic partnerships
• Support compliance, operational excellence, and long-term business sustainability

Qualifications & Experience

• 10+ years of progressive leadership experience in executive management, operations, sales leadership, or multi-unit environments
• Proven success leading transformational change and scaling businesses
• Strong financial acumen with experience improving operational and financial performance
• Demonstrated ability to build, mentor, and develop high-performing teams
• Experience implementing systems, reporting frameworks, KPIs, and accountability structures
• Strong business development and revenue growth experience
• Exceptional leadership, communication, and change management capabilities
• Experience within retail, telecommunications, multi-location organizations, franchise systems, or similar environments considered an asset

Schedule: Monday - Sunday (available during business hours)

Pay: $150,000-$200,000 including bonus

What Success Looks Like

Success in this position means creating a scalable, high-performing organization that delivers sustainable growth through stronger leadership, operational excellence, diversified revenue streams, improved profitability, and disciplined execution.