General Manager (Toronto)

SHAKE SHACK is HIRING!

Shake Shack is growing in Canada, and our flagship Yonge & Dundas Shack is looking for an exceptional General Manager to lead one of the busiest and most exciting restaurants in the country. We’re searching for a dynamic, hands‑on leader who loves developing people, running great operations, and creating an environment where hospitality shines through every guest interaction.

Here at Shake Shack Canada, we take care of each other first and foremost so that we can create memorable experiences for our guests, communities and team members. After all, teamwork makes the dream work. We work our buns off, but we play hard too, with a Team Appreciation Day, unlimited meal discounts, volunteer opportunities, and so much more. If you’re looking for a deeply fulfilling, financially rewarding, and really fun career, you’re in the right place.

As a leader, the Shake Shack General Manager takes an entrepreneurial approach to driving successful results by overseeing team development and sales growth strategies while striving to maximize bottom line profitability. The GM upholds our standards while ensuring elevated experiences for our team members and our guests. The ultimate brand champion, the GM is responsible for inspiring and motivating a team by fostering an inclusive culture, welcoming environment and efficient workplace through clear communication and strategic action planning.

What You’ll Do:

• Manages a team to drive top line sales and bottom‑line profitability through ownership of Shack P&L; including cost control, operational excellence and ongoing education of the management team on business acumen, P&L; review and how to impact in real time.
• Drives people planning – recruitment, development and retention – of a high performing, diverse team, at all levels while staffing for growth.
• Demonstrates strong leadership skills and strategic agility to meet and anticipate fluctuating business needs. Leads team through change, complexity and difficult situations while promoting a solution‑oriented culture which contributes to the development of the brand and our processes.
• Delivers an amazing guest and team, experience that ensures loyalty through solid operations execution while identifying opportunities to improve throughput and productivity.
• Follows all company policies and compliance rules, appropriate health codes and local jurisdiction food handling requirements, maintains food safety certifications and models exemplary food health safety practices to team.
• Leads by example, holds self and team accountable and coaches management team in shift management to maximize results and ensure strong execution.
• Fosters an environment of inclusivity to engage team, inspire collaboration and retain top talent.

What You’ll Need:

• Interpersonal skills and empathy
• Strong organization and delegation skills
• Effective communication
• Ability to inspire and develop others
• Ability to lead individuals and teams
• Ability to manage work processes and lead continuous improvement initiatives
• Proven experience as a General Manager in a fast‑paced, high‑volume restaurant and/or QSR workplace

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Paid time off
• Store discount
• Vision care

Job Type: Full‑time

Work Location: In person