Lead Systems Administrator - Technical Support
Wipro
Take charge at Wipro as a Lead Systems Administrator, driving the resolution of high-priority incidents while ensuring optimal system performance. This role demands your expertise in technical support to handle advanced troubleshooting and perform root cause analysis. With responsibilities including SLA monitoring and security assessments, you will actively engage with stakeholders to promote transparency. Your contributions will support overall system efficiency and involve continuous learning through knowledge update initiatives. Key Responsibilities:
- Triage and resolve high-priority incident (P2) tickets
- Monitor and ensure SLA compliance effectively
- Analyze performance data for system optimization
- Assist in system improvement projects and evaluations
- Conduct disaster recovery drills and security evaluations
- 5-8 years in a technical support role
- Proven experience in troubleshooting and analysis
- Skills in stakeholder engagement and communication
- Commitment to knowledge sharing and enhancement
- Understanding of security standards and practices
Vacancy posted 5 days ago
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