Sales Manager

Sales Manager - Travel Industry

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset. 

About Four Seasons Hôtel Montreal:

Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture. 

About the role:

As the Sales Manager - Travel Industry, you play a key role in driving leisure travel business and expanding the hotel’s presence within the luxury travel market. You are responsible for building and maintaining strong relationships with travel advisors, agencies, and preferred partner networks to generate bookings and increase revenue. Working closely with the Sales, Marketing, Reservations, and Operations teams, you identify new business opportunities, promote the hotel’s offerings, and deliver exceptional service to our travel partners. Through your industry expertise, relationship-building skills, and results-driven approach, you contribute to positioning Four Seasons Hotel Montreal as a premier destination for luxury travelers worldwide. 

What you will do:

• Actively solicit new business and respond to inquiries in order to confirm profitable events and meet quarterly sales targets.  

• Conduct site visits with potential clients with a focus on the facilities and services offered by the hotel;  

• Finalize the requirements of confirmed bookings while maximizing revenue potential by up-selling and ensuring effective written communication (group summaries, BEO, daily reports) with all departments for the success of the event; 

• Ensure the careful execution of group events by coordinating all the necessary services of the various departments involved which include, among others: arrival and departure of guests, room assembly, audio-visual needs, individual special requests, diagrams, special events and means of transport to the hotel;  

• Ensure open communication and follow up regularly with all departments involved in order to meet the clients requirements; 

• Communicate frequently with the group organizer to meet and exceed customer expectations;  

• Create and place purchase orders for the events involved to facilitate inventory, planning and scheduling of employees for the day of the event;  

• Attend and participate in banquet meetings and the weekly "Resume Reviews” meeting to review all event details and take note of any last-minute changes. Then, inform all relevant departments of any additions or removals to the initial planning of the groups; 

• Coordinate and plan pre-event meetings before the day of arrival of the group's guests; 

• Collect the deposit for payment and validate with the person in charge of the group that they respect the minimums established by the contract for food and drinks;  

• Review all function spaces with the Banquet Manager; 

• Welcome customers on the day of the event and monitor the progress as needed; 

• Schedule a post-event meeting with the group leader to ensure their satisfaction;  

• Perform any other related tasks. 

What you bring:

• Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele; 

• Ability to work under pressure and manages tasks positively and effectively; 

• Be comfortable in a fast-paced environment; 

• Comprehensive understanding of hotel event planning and banquets; 

• Demonstrate a very good team spirit; 

• Interest and ability to provide outstanding service to our internal, external customers and our suppliers; 

• Maintain a professional appearance and behave in a mature manner and with integrity at all times, including outside the hotel while on business; 

• Attention to detail and ability to multitask in a dynamic environment; 

• Be organized, meticulous and resourceful; 

• Demonstrate creativity and initiative; 

• Strong computer skills, including a working knowledge of MS Word, Excel, Publisher and Power Point, Adobe, Oulook, Golden Sales and Catering and Opera PMS, 

• Ability to work long and irregular hours, weekends and evenings; 

• 3 years’ experience in a similar position; 

• College diploma in hotel management, administration or related field;